Amazon Lex vs Chat360
Amazon Lex
aws.amazon.comChat360
chat360.ioSide by side
| Figure | Amazon Lex | Chat360 |
|---|---|---|
| Price from | $0.50/mo | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 0 |
| Spec score · Chatbot Builders | 9.1 (#7) | 7.9 (#145) |
| AI bot generation | Yes | Yes |
| Channels | Bots can be deployed across mobile devices and chat services including Facebook Messenger, Slack, Kik, and Twilio SMS. | The platform supports customer conversations across WhatsApp, voice, web, and other channels. |
| Deployment channels | multichannel | multichannel |
| Free plan | No | No |
| Human handoff | Yes | Yes |
| Knowledge-base answers | Yes | Yes |
| Security and compliance | Amazon Lex V2 is HIPAA eligible and AWS describes it as PCI, SOC, and ISO compliant. | The current homepage says security and compliance are embedded in its voice-enabled AI agent offering but does not identify specific certifications there. |
| Use cases | AWS lists self-service voice assistants, informational bots, transactional bots, enterprise productivity bots, and device-control bots as common use cases. | The homepage describes workflows such as checking ERP appointment availability, resolving billing disputes, qualifying leads, and handling order issues. |
| Visual flow builder | Yes | Yes |
Plans
Amazon Lex
- Text requestsFree
- Speech requestsFree
- Automated Chatbot Designer$0.50 a month
- AWS Free TierFree
- Speech requestFree
- Text requestFree
- Automated chatbot designer$0.50, paid once
In their own words
Amazon Lex
Amazon Lex lets application builders create conversational interfaces that respond to natural-language voice or chat input. It combines automatic speech recognition for voice with natural language understanding for voice and text interactions. Builders can use a visual flow builder and AI bot generation. The Automated Chatbot Designer analyzes conversation transcripts and proposes an initial design with intents and slot types; Test Workbench supports creating test sets and reviewing results. For FAQ responses, an intent can query an authorized knowledge source and foundation models from Amazon Bedrock. Bots can be deployed on mobile devices and chat services including Facebook Messenger, Slack, Kik, and Twilio SMS. AWS integrations include Lambda for backend logic, Cognito for authentication, Polly for text-to-speech, and Amazon Connect for contact centers. Lex is available for Android, iOS, web, and API use. Text and speech requests use pay-as-you-use pricing, with no upfront commitment or minimum fee in the listed examples. Automated Chatbot Designer training time is listed at $0.50 a month, with pricing described as per minute of training time. The AWS Free Tier is available for six months after account creation, with credits subject to stated eligibility and expiry terms.