Chat360

Spec sheet

Product

Chat360 describes itself as an omnichannel customer experience platform powered by Agentic AI.Read 13 Oct 2026 · chat360.io

Free plan

NoRead 21 Sep 2026 · chat360.io

Trial

The homepage advertises a free 14-day trial and says no credit card is required.Read 13 Oct 2026 · chat360.io

Integrations

The homepage describes workflows that connect to ERP systems, CRM updates, and calendars, without naming specific integration products in those examples.Read 13 Oct 2026 · chat360.io

Security

The homepage says security and compliance are embedded at every level of its omnichannel AI agents, but does not name specific certifications there.Read 13 Oct 2026 · chat360.io

Support

The company provides a contact-us link and a book-a-demo option on its homepage.Read 13 Oct 2026 · chat360.io

Headquarters

Pune, Maharashtra, IndiaRead 28 Sep 2026 · chat360.io

Company

Chat360 lists Pune, India as its headquarters and gives its date of incorporation as 25 April 2022.Read 13 Oct 2026 · chat360.io

AI bot generation

YesRead 21 Sep 2026 · chat360.io

Automation

Its AI agents automate lead qualification, customer support, and customer engagement using a business’s existing knowledge base and content.Read 13 Oct 2026 · chat360.io

Case studies

Chat360’s homepage features case studies for mCaffeine, JP Infra, and Motilal Oswal involving chatbot support, WhatsApp lead qualification, and customer support.Read 13 Oct 2026 · chat360.io

Channels

The platform supports customer conversations across WhatsApp, voice, web, and other channels.Read 13 Oct 2026 · chat360.io

CleverTap integration

Chat360 documents syncing CleverTap segments, triggering WhatsApp campaigns from events, and viewing unified performance metrics.Read 12 Oct 2026 · docs.chat360.io

Customer journeys

Its AI agents support customer journeys across WhatsApp, website, and social channels.Read 12 Oct 2026 · chat360.io

Deployment channels

multichannelRead 21 Sep 2026 · chat360.io

Human handoff

YesRead 21 Sep 2026 · chat360.io

Industries

The company presents examples for automotive, telecom, education, banking, ecommerce, healthcare, and retail businesses.Read 13 Oct 2026 · chat360.io

Interactive message limit

WhatsApp interactive messages must be sent within 24 hours of the user’s last message, according to Chat360’s documentation.Read 12 Oct 2026 · docs.chat360.io

Knowledge-base answers

YesRead 21 Sep 2026 · chat360.io

Languages

Its WhatsApp Voice AI page says its multilingual voice bot supports 120+ languages.Read 12 Oct 2026 · chat360.io

Live chat channels

Chat360’s documentation says Live Chat brings WhatsApp, web, Facebook, Instagram, Telegram, Twitter, SMS, and Google Business Messages into one dashboard.Read 12 Oct 2026 · docs.chat360.io

LLMs

Chat360 says its Agentic AI framework can work with a customer’s preferred large language model.Read 13 Oct 2026 · chat360.io

MoEngage integration

Chat360 documents connecting MoEngage to sync user segments, trigger WhatsApp campaigns, and use unified analytics.Read 12 Oct 2026 · docs.chat360.io

Security and compliance

The current homepage says security and compliance are embedded in its voice-enabled AI agent offering but does not identify specific certifications there.Read 12 Oct 2026 · chat360.io

Use cases

The homepage describes workflows such as checking ERP appointment availability, resolving billing disputes, qualifying leads, and handling order issues.Read 13 Oct 2026 · chat360.io

Visual flow builder

YesRead 21 Sep 2026 · chat360.io

Voice AI

Voice360 handles inbound and outbound calls for sales, support, and bookings using speech recognition and natural language understanding.Read 13 Oct 2026 · chat360.io

Webhook

Its WhatsApp bot documentation supports entering an external webhook URL for real-time data exchange, such as CRM sync.Read 12 Oct 2026 · docs.chat360.io

Zoho integration

Chat360 documents a Zoho CRM integration for WhatsApp outreach, automated workflows, and syncing conversation history to lead records.Read 12 Oct 2026 · docs.chat360.io

Where Specifiction places it

• Chatbot Builders#145 of 2577.9