Amazon Lex vs eGain Conversational AI
| Amazon Lex | eGain Conversational AI | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | Yes | |
| Paid from | $0.50/mo | $0.50/mo |
| Platforms | Android, api, iOS, Web | api, Web |
| Free plan | No | No |
| Deployment channels | multichannel | |
| Visual flow builder | Yes | |
| AI bot generation | Yes | |
| Knowledge-base answers | Yes | |
| Human handoff | Yes | Yes |
| Voice channel | Yes | |
| Chat channels | web chat, in-app messaging, Apple Business Chat, Facebook Messenger, SMS, WhatsApp | |
| Generative AI | Yes | |
| Deployment options | cloud |
Listed together in Best Conversational AI Platforms