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eGain Conversational AI

egain.com

From $0.50/mo Free trial WebAPI
Visit egain.com
Spec score 8.1 #17 of 41 in Conversational AI Platforms

Spec sheet

What it does
eGain AI Agent provides conversational guidance for customers, agents, and employees, using trusted knowledge to answer questions across channels.Read 5 Oct 2026 · egain.com
Integrations
eGain says AI Agent can provide answers in Microsoft Teams, Slack, and Zoom, and connect to CCaaS, CRM, and other systems.Read 5 Oct 2026 · egain.com
Headquarters
Sunnyvale, California, United StatesRead 28 Sep 2026 · egain.com
Founded
1997Read 28 Sep 2026 · egain.com
Agent assistance
The contact center product detects intent in real time, monitors conversations, and guides agents through complex interactions step by step.Read 5 Oct 2026 · egain.com
Browser access
eGain’s application documentation says the Advisor Desktop is accessible using current versions of Chrome, Firefox, and Microsoft Edge.Read 5 Oct 2026 · help.egain.com
Contact center platforms
The contact center product page names Amazon Connect and Genesys as existing platform integrations.Read 5 Oct 2026 · egain.com
Customer self-service
The customer self-service agent can be embedded on a website and supports escalation to SMS, email, or phone.Read 5 Oct 2026 · egain.com
Developer access
eGain Composer provides APIs, Model Context Protocol servers, and SDKs for building AI-knowledge business applications.Read 5 Oct 2026 · egain.com
Free trial
The self-service product FAQ says eGain AI Agent is available at no charge for the first two weeks.Read 5 Oct 2026 · egain.com
Knowledge sources
The product page lists PDF, Word, and HTML documents, websites, and the eGain Knowledge Portal as content sources.Read 5 Oct 2026 · egain.com
No-cost pilot
eGain offers a guided, no-cost 30-day pilot with its implementation team.Read 5 Oct 2026 · egain.com
Security and compliance
eGain lists SOC 2 Type II, FedRAMP, HIPAA, GDPR, and PCI DSS among its security and compliance credentials.Read 5 Oct 2026 · egain.com
Usage limits
The self-service product page lists five conversational AI agents and a limit of 10 million characters per AI Agent.Read 5 Oct 2026 · egain.com

Plans and prices

eGain AI Agent $0.50 a month per resolution; or $25 per user per month Suggested list price · Resolution pricing is also offered; product page defines a resolution as a customer conversation followed by 24 hours of silence Read 5 Oct 2026 · egain.com

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