Amazon Lex vs eGain Virtual Assistant
Amazon Lex
aws.amazon.comeGain Virtual Assistant
egain.comSide by side
| Figure | Amazon Lex | eGain Virtual Assistant |
|---|---|---|
| Price from | $0.50/mo | Free |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 4 |
| Spec score · Chatbot Builders | 9.1 (#7) | 8.6 (#50) |
| AI bot generation | Yes | Yes |
| Channels | Bots can be deployed across mobile devices and chat services including Facebook Messenger, Slack, Kik, and Twilio SMS. | eGain’s customer engagement suite lists virtual assistant and self-service on web, plus mobile, messaging, chat, social, click-to-call, cobrowsing, email, and phone capabilities. |
| Deployment channels | multichannel | multichannel |
| Free plan | No | No |
| Human handoff | Yes | Yes |
| Knowledge-base answers | Yes | Yes |
| Purpose | Amazon Lex builds conversational interfaces for applications using natural language voice or chat. | eGain describes its virtual assistants as chatbots for customer service, engagement, sales, and service conversations. |
Plans
Amazon Lex
- Text requestsFree
- Speech requestsFree
- Automated Chatbot Designer$0.50 a month
- AWS Free TierFree
- Speech requestFree
- Text requestFree
- Automated chatbot designer$0.50, paid once
eGain Virtual Assistant
- AI AgentPrice not published
- Innovation in 30 Days guided pilotFree
- eGain AI Agent$0.50, paid once
- eGain AI Agent$25 a month
In their own words
Amazon Lex
Amazon Lex lets application builders create conversational interfaces that respond to natural-language voice or chat input. It combines automatic speech recognition for voice with natural language understanding for voice and text interactions. Builders can use a visual flow builder and AI bot generation. The Automated Chatbot Designer analyzes conversation transcripts and proposes an initial design with intents and slot types; Test Workbench supports creating test sets and reviewing results. For FAQ responses, an intent can query an authorized knowledge source and foundation models from Amazon Bedrock. Bots can be deployed on mobile devices and chat services including Facebook Messenger, Slack, Kik, and Twilio SMS. AWS integrations include Lambda for backend logic, Cognito for authentication, Polly for text-to-speech, and Amazon Connect for contact centers. Lex is available for Android, iOS, web, and API use. Text and speech requests use pay-as-you-use pricing, with no upfront commitment or minimum fee in the listed examples. Automated Chatbot Designer training time is listed at $0.50 a month, with pricing described as per minute of training time. The AWS Free Tier is available for six months after account creation, with credits subject to stated eligibility and expiry terms.
eGain Virtual Assistant
eGain Virtual Assistant has no write-up on Specifiction yet; its figures are above.