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eGain Virtual Assistant

egain.com

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Spec score 8.6 #50 of 257 in Chatbot Builders

Spec sheet

Purpose
eGain describes its virtual assistants as chatbots for customer service, engagement, sales, and service conversations.Read 12 Oct 2026 · egain.com
Free plan
NoRead 21 Sep 2026 · egain.com
Headquarters
Sunnyvale, California, United StatesRead 28 Sep 2026 · egain.com
Founded
1997Read 28 Sep 2026 · egain.com
AI bot generation
YesRead 21 Sep 2026 · egain.com
AI capabilities
The virtual assistants use NLU, machine learning, and reasoning to understand intent, guide users toward outcomes, and learn.Read 12 Oct 2026 · egain.com
Channels
eGain’s customer engagement suite lists virtual assistant and self-service on web, plus mobile, messaging, chat, social, click-to-call, cobrowsing, email, and phone capabilities.Read 12 Oct 2026 · egain.com
Data location
The security policy says customer data is stored in the regions offered for the customer’s location, with U.S. customers’ data in U.S. regions and UK and EU customers’ data in EU regions.Read 12 Oct 2026 · hd.egain.com
Deployment channels
multichannelRead 21 Sep 2026 · egain.com
Encryption
The security policy states that customer data is encrypted at rest with FIPS 140-2 validated AES-256 and in transit over untrusted networks with TLS 1.2 or IPSEC.Read 12 Oct 2026 · hd.egain.com
Enterprise integrations
eGain says its solution integrates with CRM, eCommerce, content-management, and call-center infrastructure systems.Read 12 Oct 2026 · egain.com
Headquarters and founding
eGain’s 2026 annual report identifies Sunnyvale, California, as its headquarters and says it was incorporated in Delaware in September 1997.Read 12 Oct 2026 · sec.gov
Human handoff
YesRead 21 Sep 2026 · egain.com
Knowledge-base answers
YesRead 21 Sep 2026 · egain.com
Messaging integrations
eGain’s Conversation Hub supports Apple Messages for Business, Facebook Messenger, SMS, X Direct Messages, and WhatsApp, and can start conversations with a virtual assistant before live-agent escalation.Read 12 Oct 2026 · help.egain.com
Pilot offer
The virtual assistant page offers a free production pilot with a chatbot running in seven days and says eGain will demonstrate value by the end of four weeks.Read 12 Oct 2026 · egain.com
Product positioning
eGain describes AI Agent as conversational AI for automating customer service and identifies customer self-service and contact-center use cases.Read 12 Oct 2026 · egain.com
Security audits
eGain’s security policy specifies annual third-party assessment including SOC 2 Type II, with PCI-DSS Level 1, FedRAMP, and HIPAA available for applicable add-ons.Read 12 Oct 2026 · hd.egain.com
Target users
eGain says its solutions are used by large enterprises and government organizations across North America and Europe.Read 12 Oct 2026 · sec.gov

Plans and prices

AI Agent Price not published AI-powered customer resolutions grounded in trusted knowledge Read 21 Sep 2026 · egain.com
Innovation in 30 Days guided pilot Free No-cost 30-day pilot Pilot with eGain’s implementation team Read 12 Oct 2026 · egain.com
eGain AI Agent $0.50, paid once per resolution Pay per resolution; the pricing page also offers $25 per user per month Read 12 Oct 2026 · egain.com
eGain AI Agent $25 a month per user per month Predictable monthly spend Read 12 Oct 2026 · egain.com

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