AiSensy vs eGain Virtual Assistant
AiSensy
aisensy.comeGain Virtual Assistant
egain.comSide by side
| Figure | AiSensy | eGain Virtual Assistant |
|---|---|---|
| Price from | $6/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 17 | 4 |
| Spec score · Chatbot Builders | 9.3 (#4) | 8.6 (#50) |
| Data location | The Direct API privacy notice says message traffic is relayed through AiSensy's server without being persisted in its database, while webhook delivery logs are kept for 30 days and data resides in India. | The security policy says customer data is stored in the regions offered for the customer’s location, with U.S. customers’ data in U.S. regions and UK and EU customers’ data in EU regions. |
| Free plan | Yes | No |
| Headquarters | LinkedIn lists the headquarters as Gurgaon, Delhi NCR, India. | Sunnyvale, California, United States |
| Human handoff | Agents can take over chatbot conversations, with notifications for bot-to-human transfers. | Yes |
Plans
AiSensy
- Free ForeverFree
- Basic$45 a month
- Pro$99 a month
- Premium$299 a month
- Unlimited$899 a month
- Free ForeverFree
- Basic$45 a month
- AI Agent Builder add-on$50 a month
- WhatsApp AI Agent Builder$50 a month
- Drag & Drop WhatsApp Chatbot Builder (annual billing)$72 a year
eGain Virtual Assistant
- AI AgentPrice not published
- Innovation in 30 Days guided pilotFree
- eGain AI Agent$0.50, paid once
- eGain AI Agent$25 a month
In their own words
AiSensy
AiSensy is a WhatsApp marketing and engagement platform built on official WhatsApp APIs. Businesses can send broadcasts, schedule them up to two months ahead, and use multiple messaging categories. Drag-and-drop chatbots can route conversations to human agents, while AiSensy’s WhatsApp AI agents are described as handling context-aware conversations around the clock. Click-to-WhatsApp ads and WhatsApp Forms capture information in chats. Listed integrations include Shopify, Razorpay, WooCommerce, WebEngage, Zapier, PayU, and LeadSquared; a free API integration can connect APIs and automate notifications from CRMs or portals. The service is available on Android, iOS, and web, with API access. Free Forever costs nothing and has fair-use limits, including up to 200 agents, 500 tags, 100 attributes, and 50 segments. Basic is $45 a month. WhatsApp conversation credits are recharged separately, with per-message charges depending on the recipient’s country. Separate AI Agent Builder and chatbot builder plans are also listed.
eGain Virtual Assistant
eGain Virtual Assistant has no write-up on Specifiction yet; its figures are above.