AMCS Utility Billing vs CUSI Utility Billing

AMCS Utility Billing is a cloud-based contract and billing solution for utilities. Its billing engine rates and bills millions of records each day, and staff can use customer information management to view a complete account. The system accepts meter readings in varied formats and applies customer contract specifications, with support for multiple tariffs and time intervals. It produces customised invoices for email delivery or mailing through a vetted print house. A branded customer portal lets people view statements, pay online, and submit service requests. Payment methods also include phone, autopay, and mail, with integration to popular payment processors. AMCS describes the product for electricity, water, gas, air conditioning, and telecommunications utilities. For Australia, the solution is AEMO Certified, automates communications with the electricity market hub, and imports NEM12 and NEM13 data. It is delivered as cloud SaaS; AMCS says cloud delivery lets personnel work away from the office and avoids downtime for upgrades. The product page invites prospective customers to request a demo, but does not state a price.

CUSI Utility Billing provides utility billing and customer information software. It offers UMS as an on-premise option and UB4 as a hosted, browser-based application available wherever there is an internet connection. UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting. UB4 includes a report writer for custom reports and dashboards. The CWP customer portal lets customers review usage and payment history, pay bills, register for services, and set communication preferences. MMRS supports meter reading from internet-enabled devices and wireless uploads to CUSI billing applications. CUSI lists more than 100 integrations across work management, accounting, identity verification, metering, and print systems, as well as custom integrations and APIs. The software supports water, sewer, electricity, natural gas, storm water, refuse, and other utility services. CUSI states that its products use current encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested; it also announced a SOC 2 Type II audit. Pricing is available on request.