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CUSI Utility Billing

cusi.com

From $0.35/mo WebWindowsAPISelf-hosted
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Spec score 8.6 #2 of 26 in Utility Billing Software

What it is

CUSI Utility Billing provides utility billing and customer information software. It offers UMS as an on-premise option and UB4 as a hosted, browser-based application available wherever there is an internet connection. UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting. UB4 includes a report writer for custom reports and dashboards. The CWP customer portal lets customers review usage and payment history, pay bills, register for services, and set communication preferences. MMRS supports meter reading from internet-enabled devices and wireless uploads to CUSI billing applications. CUSI lists more than 100 integrations across work management, accounting, identity verification, metering, and print systems, as well as custom integrations and APIs. The software supports water, sewer, electricity, natural gas, storm water, refuse, and other utility services. CUSI states that its products use current encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested; it also announced a SOC 2 Type II audit. Pricing is available on request.

Spec sheet

What it does
CUSI provides customer information and utility billing software for water, sewer, electricity, natural gas, storm-water, refuse and other services.Read 21 Oct 2026 · docs.cusi.com
Purpose
CUSI provides utility billing and customer information software for utilities.Read 30 Sep 2026 · cusi.com
Integrations
CUSI lists integrations for work management, accounting, identity, printing and meter vendors including Neptune, Sensus, Kamstrup, Badger, Itron and Mueller Systems.Read 21 Oct 2026 · cusi.com
Security
CUSI states that its products use latest encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested.Read 30 Sep 2026 · cusi.com
Support
CUSI offers phone, email, and online chat support and reports a 60-minute average response time.Read 30 Sep 2026 · cusi.com
Headquarters
Jonesboro, Arkansas, USARead 23 Sep 2026 · cusi.com
Founded
CUSI was founded in 1984.Read 21 Oct 2026 · linkedin.com
API availability
CUSI offers a licensed proprietary API for internal integrations and licensee applications.Read 21 Oct 2026 · cusi.com
API restrictions
The API agreement prohibits redistribution, reverse engineering and use to build a competing product.Read 21 Oct 2026 · cusi.com
APIs
CUSI supports custom integrations and APIs for utility requirements.Read 30 Sep 2026 · cusi.com
BBB status
The Better Business Bureau lists Continental Utility Solutions as accredited with an A+ rating.Read 21 Oct 2026 · bbb.org
Billing and payments
UMS processes bills and payments, including fees, NSF items, penalties, corrections and adjustments.Read 21 Oct 2026 · docs.cusi.com
Billing features
UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting.Read 30 Sep 2026 · docs.cusi.com
Billing options
CUSI offers UMS as an on-premise option and UB4 as a hosted application.Read 30 Sep 2026 · cusi.com
Browser access
UB4 is a hosted browser-based application accessible from anywhere with an internet connection.Read 30 Sep 2026 · cusi.com
Communication tools
CUSI supports customer communications through its portal, print, automated calls, text messages and email.Read 21 Oct 2026 · cusi.com
Company headquarters
The company headquarters is 300 South Church Street, Suite 200, Jonesboro, Arkansas 72401.Read 21 Oct 2026 · linkedin.com
Company legal name
The maker is Continental Utility Solutions, Inc., also identified as CUSI.Read 21 Oct 2026 · bbb.org
Company ownership
LinkedIn describes CUSI as privately held.Read 21 Oct 2026 · linkedin.com
Company size
LinkedIn places CUSI in the 51–200 employee range and displays 77 employees.Read 21 Oct 2026 · linkedin.com
Customer management
UMS stores customer contact details, locations, recurring payments, payment plans, notes and exceptions.Read 21 Oct 2026 · docs.cusi.com
Customer portal
CUSI’s Customer Web Portal provides account management, usage history, payment history, autopay and communication preferences.Read 21 Oct 2026 · cusi.com
Customer scale
CUSI reports serving more than 1,150 utilities and managing more than 4.2 million monthly bills.Read 30 Sep 2026 · cusi.com
Deployment choices
CUSI offers UMS as an on-premise application and UB4 as a hosted browser application.Read 21 Oct 2026 · cusi.com
Documentation depth
CUSI publishes a UMS user guide covering menus, billing, payments, administration, workflows and login procedures.Read 21 Oct 2026 · docs.cusi.com
Founder
Crunchbase identifies Michael Guerriero as a founder of Continental Utility Solutions.Read 21 Oct 2026 · crunchbase.com
Industries
UMS supports services including water, sewer, electricity, natural gas, storm water, and refuse.Read 30 Sep 2026 · docs.cusi.com
Limit: processing speed and learning curve
G2 reviewers report occasional slow processing and say learning the system can take time.Read 21 Oct 2026 · g2.com
Limit: reporting gaps
A Software Advice reviewer says the system lacks some desired reports.Read 21 Oct 2026 · softwareadvice.ie
Limit: response delays
A Software Advice reviewer reports that callbacks can sometimes take too long.Read 21 Oct 2026 · softwareadvice.ie
Meter reading
MMRS lets users read meters from modern internet-enabled devices and wirelessly upload readings to CUSI billing applications.Read 30 Sep 2026 · cusi.com
Meter variance alerts
MMRS alerts readers to unusually high or low usage for investigation.Read 21 Oct 2026 · cusi.com
Mobile meter reading
MMRS lets meter readers use modern internet-enabled devices and wirelessly upload readings to CUSI billing applications.Read 21 Oct 2026 · cusi.com
Outage history
CUSI recorded a payment-processing latency incident from December 1 to December 10, 2025 affecting portal and hosted payment forms.Read 21 Oct 2026 · status.cusi.com
Praise: support and ease of use
Software Advice reviewers repeatedly praise friendly customer service, ease of use, successful billing and helpful implementation support.Read 21 Oct 2026 · softwareadvice.ie
Praise: usability and completeness
G2 reviewers describe the product as complete, user-friendly, time-saving and useful for keeping data together.Read 21 Oct 2026 · g2.com
Rate administration
UMS manages billing schedules, rates, usage variances, security settings and category codes.Read 21 Oct 2026 · docs.cusi.com
Rating on G2
4.5 out of 5 from 2 reviewsRead 21 Oct 2026 · g2.com
Rating on Software Advice
165 reviews are listed, with 106 five-star, 52 four-star, 6 three-star and 1 one-star reviews.Read 21 Oct 2026 · softwareadvice.ie
Report writer
UB4 includes a report writer for creating and saving custom reports and dashboards.Read 30 Sep 2026 · cusi.com
Reporting
UMS creates templates and reports, while UB4 adds a report writer for saved custom reports and dashboards.Read 21 Oct 2026 · cusi.com
Security claims
CUSI states that it follows NIST guidance, uses PCI and FIPS controls, performs annual penetration testing and maintains SOC 2 attestation.Read 21 Oct 2026 · cusi.com
Service and device records
UMS manages services and devices such as meters, transmitters and remotes at each location.Read 21 Oct 2026 · docs.cusi.com
SOC 2
CUSI announced completion of a SOC 2 Type II audit covering security, availability, processing integrity, confidentiality, and privacy.Read 30 Sep 2026 · cusi.com
SOC 2 Type II
CUSI announced completion of a SOC 2 Type II audit in December 2024.Read 21 Oct 2026 · cusi.com
Training
CUSI Academy is a free web-based training platform with progress tracking and software certification.Read 30 Sep 2026 · cusi.com
Training and support
CUSI provides phone, email and chat support, free online training and a CUSI Academy with more than 100 learning modules.Read 21 Oct 2026 · cusi.com
UB4 browser access
UB4 is hosted and usable from any device browser with an internet connection.Read 21 Oct 2026 · cusi.com
UB4 dashboards
UB4 dashboards can be tailored to an organization’s key performance indicators.Read 21 Oct 2026 · cusi.com
UB4 search
UB4 Omnisearch searches the database for users, locations and other reference information.Read 21 Oct 2026 · cusi.com
UB4 workflow wizards
UB4 configurable wizards support standardized multistep processes and data integrity.Read 21 Oct 2026 · cusi.com
Work orders
UMS supports work orders, meter tasks and service-order management.Read 21 Oct 2026 · docs.cusi.com

Plans and prices

CIS Utility Billing $0.35 a month paid version · no free version · no free trial Read 21 Oct 2026 · softwareadvice.ie
Utility Billing (UB4 or UMS) Priced on request UB4 hosted · UMS on-premise · request a demo Read 30 Sep 2026 · cusi.com

Every CUSI Utility Billing plan and price →

Strong points and limits

Strong points

  • UMS supports billing schedules, payments, and reporting
  • UB4 provides a report writer
  • CWP supports customer payments and account history
  • More than 100 listed integrations

Limits

  • Pricing is available on request
  • UMS is an on-premise option
  • UB4 requires an internet connection

Who it suits

CUSI Utility Billing suits utilities that need billing and customer information tools for services such as water, electricity, or refuse. Its hosted and on-premise options offer different deployment approaches, while its portal and meter-reading tools cover customer and field workflows.

Verdict

CUSI combines billing, customer account tools, meter reading, and integrations for a range of utility services. Buyers need to request pricing and choose between hosted UB4 and on-premise UMS.

Where Specifiction places it

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