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Cogsdale CSM Utility Billing

cogsdale.com

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Spec score 8.3 #4 of 26 in Utility Billing Software

What it is

Cogsdale CSM Utility Billing provides convergent billing for utility services, including electric, water, wastewater, sewer, gas, refuse, internet, telephone and cable. It supports flexible rates, unlimited routes, multiple billing plans and bills that combine services. Customer service tools bring together customer and premise information, activity history, payment arrangements, reports and document management. Payment channels include customer portals, IVR, kiosks and pay by text, with processing partnerships including InvoiceCloud and Paymentus. Collections cover overdue and delinquent payments, arrangements and extensions, agency exports, and bad debt or write-offs. The system can send bills and collection or payment-arrangement notices by email, SMS and electronic copies. Its MeterSense add-on works with leading AMI systems to manage and interpret smart meter data. Cogsdale describes a RESTful API using tokenized security and JSON, and offers managed cloud hosting with a stated 99.9%+ uptime guarantee. Listed platforms are Android and iOS. Pricing is on request.

Spec sheet

What it does
Cogsdale CSM is a convergent utility customer-service and billing system for electric, telecommunications, water, wastewater, stormwater, sewer, gas, refuse, internet, telephone and cable services.Read 15 Oct 2026 · cogsdale.com
Purpose
Cogsdale CSM provides convergent billing for utility services including electric, water, wastewater, sewer, gas, refuse, internet, telephone and cable.Read 8 Oct 2026 · cogsdale.com
API
Cogsdale's API is described as RESTful, using tokenized security and JSON, with endpoints for account and customer management, payments, charges, deposits, and service orders.Read 8 Oct 2026 · cogsdale.com
Integrations
Cogsdale says it uses web services for automated integrations and identifies AMI, MDM, mobile apps, IVR, permits, and city management as complementary solution areas.Read 8 Oct 2026 · cogsdale.com
Support
Cogsdale offers functional and technical support services, and describes its support staff as experienced with mission-critical high-availability systems.Read 8 Oct 2026 · cogsdale.com
Headquarters
Ottawa, Ontario, CanadaRead 28 Sep 2026 · cogsdale.com
API documentation
API materials include online usage examples and Postman package templates.Read 15 Oct 2026 · cogsdale.com
API security
The API supports Active Directory synchronization and role-based security at API levels.Read 15 Oct 2026 · cogsdale.com
Billing
CSM supports flexible rates, unlimited routes, multiple billing plans, and complex bills for multiple services.Read 8 Oct 2026 · cogsdale.com
Billing engine
The system supports flexible rates, unlimited billing routes, multiple billing plans, meter-to-cash processing and complex bill-rate calculations.Read 15 Oct 2026 · cogsdale.com
Budget billing
Budget billing uses a planned monthly amount and can true-up debit or credit balances at the end of a budget period.Read 15 Oct 2026 · cogsdale.com
Cloud hosting
Cogsdale Cloud runs in a Tier 3+ datacenter with managed upgrades, backups, disaster recovery and a stated 99.9%+ uptime guarantee.Read 15 Oct 2026 · cogsdale.com
Collections
Collections functions cover delinquent accounts, payment arrangements, collection-agency exports, extensions and bad-debt write-offs.Read 15 Oct 2026 · cogsdale.com
Company founding
LinkedIn lists Cogsdale Corporation as founded in 1997.Read 15 Oct 2026 · linkedin.com
Company headquarters
LinkedIn lists headquarters in Charlottetown, Prince Edward Island, Canada.Read 15 Oct 2026 · linkedin.com
Company size
LinkedIn places Cogsdale in the 51–200 employee range.Read 15 Oct 2026 · linkedin.com
Customer base
Cogsdale says it serves more than 300 clients worldwide.Read 15 Oct 2026 · linkedin.com
Customer communications
The platform supports email, SMS and electronic customer documents for bills, collections, device testing, budget billing and special arrangements.Read 15 Oct 2026 · cogsdale.com
Customer portal
The Customer Engagement Portal offers bill history, statements, online payments, wallets, pay-by-text, usage charts, CSV downloads and meter-reading submission.Read 15 Oct 2026 · cogsdale.com
Customer service tools
The product includes consolidated customer and premise information, activity history, payment arrangements, customer information reports, document management, and data security and compliance capabilities.Read 8 Oct 2026 · cogsdale.com
Deployment options
Software Advice describes Cogsdale CIS as available both on-premises and in the cloud.Read 15 Oct 2026 · softwareadvice.com
Documentation access
The customer documentation portal provides product documentation, release schedules, release notes, downloads and support documentation.Read 15 Oct 2026 · cogsdale.com
Implementation and support
Cogsdale offers managed implementation, upgrades, integrations, data migration, training and tailored technical support.Read 15 Oct 2026 · cogsdale.com
Intended customers
Cogsdale describes its solutions as serving utilities, local government agencies and municipalities, and investor-owned companies.Read 8 Oct 2026 · cogsdale.com
Kiosks
Kiosk deployments support indoor, drive-through and outdoor hardware, cards, cash and checks, multilingual interfaces, analytics and real-time CSM integration.Read 15 Oct 2026 · cogsdale.com
Limit: ongoing maintenance cost
Ocala documents yearly maintenance fees for continued CSM use, upgrades and support, plus additional charges for requested modifications and locations.Read 15 Oct 2026 · ocala.legistar.com
Limit: price transparency
Independent listings show a $50,000 starting or basic price while also directing buyers to request a quote.Read 15 Oct 2026 · getapp.com
Limit: replacement procurement
A 2026 New Orleans procurement sought a vendor-hosted CIS to replace the existing Cogsdale CSM system.Read 15 Oct 2026 · govtribe.com
Maker ownership
Cogsdale's website identifies the business as a division of Harris Computer Systems.Read 15 Oct 2026 · cogsdale.com
Meter data
The MeterSense add-on connects to leading AMI systems to manage and interpret smart-meter data.Read 15 Oct 2026 · cogsdale.com
Microsoft relationship
Cogsdale says its products extend Microsoft Dynamics 365 and integrate with Dynamics 365 Business Central.Read 15 Oct 2026 · linkedin.com
Mobile workforce
Mobile field users can work offline, scan barcodes, capture images and synchronize service-order data with CSM through REST APIs.Read 15 Oct 2026 · cogsdale.com
Net metering
CSM calculates net consumption, supports credits or rebates for excess generation, multiple time-of-use rates and multiple net-meter types.Read 15 Oct 2026 · cogsdale.com
Outage management
The optional outage system provides outage location, mobile access for crews, remote ticket restoration, customer communication and GIS-based views.Read 15 Oct 2026 · cogsdale.com
Payment processing
Payment channels include customer portals, IVR, kiosks and pay-by-text, with InvoiceCloud and Paymentus integrations and PCI-compliant processing claims.Read 15 Oct 2026 · cogsdale.com
Payment security
Cogsdale describes its payment processing capabilities as PCI-compliant and says standard real-time APIs support integration with payment channels.Read 8 Oct 2026 · cogsdale.com
Praise: billing breadth
GetApp describes Cogsdale as covering the billing cycle from statement creation through payment receipt, reconciliation and reporting, with custom tariffs and rate structures.Read 15 Oct 2026 · getapp.com
Privacy geography
The public privacy policy says the website is not intended for UK, EU or EEA users and that data may be processed in Canada, the United States and other countries.Read 15 Oct 2026 · cogsdale.com
Public API
Cogsdale provides a REST API with token security, JSON requests and responses, and endpoints for accounts, customers, payments, charges, deposits, service orders, mobile engineering and enterprise asset management.Read 15 Oct 2026 · cogsdale.com
Rating on Apple App Store
No rating overview is displayed because Cogsdale mCare has not received enough ratings or reviews.Read 15 Oct 2026 · apps.apple.com
Rating on Capterra
0.0 out of 5 from 0 user reviews.Read 15 Oct 2026 · capterra.com
Rating on GetApp
0 out of 5 from 0 reviews.Read 15 Oct 2026 · getapp.com
Rating on Software Advice
No rating shown from 0 reviews; the listing says “No reviews yet.”Read 15 Oct 2026 · softwareadvice.com
SaaS delivery
Cogsdale describes its SaaS service as running on Microsoft Azure with geo-redundancy, security, and support for installation, upgrades, and maintenance.Read 8 Oct 2026 · cogsdale.com
Security limitation
Cogsdale's privacy policy says no security system or data transmission can be guaranteed completely secure.Read 15 Oct 2026 · cogsdale.com
Smart-meter portal tools
Portal smart-meter features include AMI charts at several time intervals, Green Button, time-of-use tables, weather overlays and net-metering views.Read 15 Oct 2026 · cogsdale.com

Plans and prices

Basic Priced on request Pricing available upon request; listed as $50,000 Read 15 Oct 2026 · capterra.com
Cogsdale CSM Utility Billing Priced on request Pricing not stated; book a demo Read 8 Oct 2026 · cogsdale.com

Every Cogsdale CSM Utility Billing plan and price →

Strong points and limits

Strong points

  • Supports bills combining multiple services
  • Payment channels include portals and pay by text
  • Collections include arrangements and agency exports
  • RESTful API uses tokenized security and JSON
  • Managed cloud hosting includes a 99.9%+ uptime guarantee

Limits

  • Pricing is available on request
  • Billing model is described only as mixed

Who it suits

It suits utilities, municipalities, local government agencies and investor-owned companies billing across one or more listed service types. Organizations can assess its rates, payment channels and customer account tools against their billing needs.

Verdict

CSM covers a broad range of utility billing and customer service functions, with payment and collection capabilities. Ask Cogsdale for pricing and how its mixed billing model fits your operations.

Where Specifiction places it

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