Zero Friction

Spec sheet

What it does

Zero Friction is a SaaS meter-to-cash platform for district-heating, communal-heating and cooling suppliers, building managers and service providers.Read 21 Oct 2026 · zerofriction.co

Purpose

Zero Friction is a cloud SaaS meter-to-cash and billing platform for heating and cooling suppliers.Read 7 Oct 2026 · zerofriction.co

Integrations

The integration catalog covers meter-data management, CRM, ERP, banking, reporting, payment, customer-service, accountancy, communication and e-invoicing systems.Read 21 Oct 2026 · zerofriction.co

Security

Zero Friction states that it is ISO 27001 certified and performs annual penetration testing.Read 21 Oct 2026 · zerofriction.co

Support

Support is included in monthly pricing, with 24/7 self-service and contact with support by chat, phone, or email during CET office hours.Read 7 Oct 2026 · zerofriction.co

Headquarters

Ghent, BelgiumRead 28 Sep 2026 · zerofriction.co

Founded

LinkedIn lists the company as founded in 2018.Read 21 Oct 2026 · be.linkedin.com

API authentication

The API uses subscription keys plus OAuth 2.0 client-credentials authentication and tenant and organization headers.Read 21 Oct 2026 · developer.zerofriction.co

API limits

The documented rate limit is 60 calls per minute for Standard and 600 calls per minute for Enterprise.Read 21 Oct 2026 · developer.zerofriction.co

API pricing

The Enterprise API product costs extra and its price is available on request.Read 21 Oct 2026 · developer.zerofriction.co

Automated billing

The platform automates processing from meter readings through invoice generation.Read 21 Oct 2026 · zerofriction.co

Billing

The platform supports invoicing based on fixed or consumption-related rates and cost distribution, with invoices sent by email or post.Read 7 Oct 2026 · zerofriction.co

Company headquarters

LinkedIn lists headquarters in Ghent, Flemish Region, Belgium.Read 21 Oct 2026 · be.linkedin.com

Company size

LinkedIn lists Zero Friction as a privately held software-development company with 11–50 employees.Read 21 Oct 2026 · be.linkedin.com

Consumption billing

It supports credit billing, cost allocations and pay-as-you-go billing, with monthly, quarterly, half-yearly and yearly periods.Read 21 Oct 2026 · zerofriction.co

Cost allocation

The platform calculates building heat losses and allocates related costs to individual accounts.Read 21 Oct 2026 · zerofriction.co

Custom development

Custom development is not supported except for custom integrations; customers can submit or vote on feature requests.Read 7 Oct 2026 · zerofriction.co

Customer portal

An optional self-service portal lets end customers manage moves, view consumption and access invoices.Read 21 Oct 2026 · zerofriction.co

Documentation and support

The company provides an extensive documentation library, self-service support, office-hours chat, phone and email support, and internal bug-fixing targets.Read 21 Oct 2026 · zerofriction.co

Electronic invoicing

The PEPPOL/UBL integration provides XML invoice export for import into a customer's PEPPOL environment.Read 21 Oct 2026 · zerofriction.co

Extensibility limit

Custom development is not offered except for custom integrations; all customers use the same SaaS product.Read 21 Oct 2026 · zerofriction.co

Funding

Zero Friction announced a €2.5 million funding round led by existing investor Shift Invest.Read 21 Oct 2026 · zerofriction.co

Hosting

SaaS pricing includes Microsoft Azure data storage and processing, with data storage subject to defined retention periods.Read 7 Oct 2026 · zerofriction.co

Independent market evidence

SHIFT Invest reported that Zero Friction serviced 22,000 people with district-heating connections in 2021.Read 21 Oct 2026 · shiftinvest.com

Limit: customization

The company says it does not provide custom development beyond integrations.Read 21 Oct 2026 · zerofriction.co

Limit: pricing transparency

The pricing page publishes no numeric prices; buyers must request a tailored quote and pay a one-time implementation charge.Read 21 Oct 2026 · zerofriction.co

Limit: support coverage

Staff support is available during CET office hours; outside those hours the company can redirect calls to a third party but does not provide technical maintenance or on-site support.Read 21 Oct 2026 · zerofriction.co

Meter data

It accepts meter data through API, (S)FTP, or email and supports standard hourly metering data.Read 7 Oct 2026 · zerofriction.co

Meter-data integration

The Elvaco integration accepts daily CSV files and supports formats 1104 and 1112.Read 21 Oct 2026 · zerofriction.co

Metering frequency

The platform supports standard hourly metering data.Read 21 Oct 2026 · zerofriction.co

Metering limit

The FAQ says standard hourly metering data is supported and that there is no maximum limit on the number of connections.Read 7 Oct 2026 · zerofriction.co

Named integration

The Exact Online integration transfers billing information into accounting records and provides synchronization monitoring.Read 21 Oct 2026 · zerofriction.co

Notable news

On October 18, 2025, the company said it had passed 100 customers in Belgium and abroad.Read 21 Oct 2026 · zerofriction.co

Payment processing

Standard payment capabilities include direct debit, manual transfer, QR codes, payment links, reminders and payment plans.Read 21 Oct 2026 · zerofriction.co

Payments

Payment features include direct debits, manual transfers, QR codes or payment links, automated reminders, and payment plans.Read 7 Oct 2026 · zerofriction.co

Praise: automation

A housing-sector publication says the platform automates cost allocation and billing, removing manual calculations and separate spreadsheets.Read 21 Oct 2026 · woningcorporaties.nl

Praise: implementation

A customer case reports that implementation was quick and that the software provides clear tasks, manuals, support and a customer portal.Read 21 Oct 2026 · zerofriction.co

Praise: market focus

The Dutch Heat Network Foundation describes Zero Friction as focused entirely on heating and cooling and built around meter-to-cash operations.Read 21 Oct 2026 · warmtenetwerk.nl

Praise: scalability

The Dutch Heat Network Foundation reports that Zero Friction supports more than 65 operators in the Netherlands and over 100 customers across four European countries.Read 21 Oct 2026 · warmtenetwerk.nl

Privacy and hosting

The company states that it is GDPR compliant and stores data in EU-based data centers.Read 21 Oct 2026 · zerofriction.co

Public API

Zero Friction provides a developer portal with API documentation, API reference material, quick-start instructions and interactive tools.Read 21 Oct 2026 · developer.zerofriction.co

Rating on Capterra

0.0 out of 5 from 0 reviewsRead 21 Oct 2026 · capterra.com

Reporting

Users can export data to Excel, use embedded Power BI reports or send prepared data to a data warehouse.Read 21 Oct 2026 · zerofriction.co

Scale

Zero Friction states that it has no maximum connection limit and is designed to support high connection volumes.Read 21 Oct 2026 · zerofriction.co

System architecture

Microsoft's customer story describes two cloud applications, one for supplier metering and billing and one for customer utility management, built on Azure Cosmos DB and other Azure services.Read 21 Oct 2026 · microsoft.com

Target customers

The company says it focuses on heating and cooling suppliers and also serves building managers and heat suppliers.Read 7 Oct 2026 · zerofriction.co

Tariff configuration

Customers can configure product and tariff structures themselves.Read 21 Oct 2026 · zerofriction.co

Trial access

A personalized demo environment may be set up via a trial agreement, or a generic demo environment may be provided after accepting the terms and conditions.Read 7 Oct 2026 · zerofriction.co

Plans and prices

Every Zero Friction plan and price →

Where Specifiction places it

• Utility Billing Software#9 of 267.7