CivicPlus Utility Billing vs Zero Friction
CivicPlus Utility Billing
civicplus.comZero Friction
zerofriction.coSide by side
| Figure | CivicPlus Utility Billing | Zero Friction |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Utility Billing Software | 8.4 (#3) | 7.7 (#9) |
| Billing | It automates invoicing and payment processing and supports complex rate structures with a rules-based billing engine. | The platform supports invoicing based on fixed or consumption-related rates and cost distribution, with invoices sent by email or post. |
| Company headquarters | CivicPlus is headquartered in Manhattan, Kansas. | LinkedIn lists headquarters in Ghent, Flemish Region, Belgium. |
| Founded | 1998 | LinkedIn lists the company as founded in 2018. |
| Headquarters | Manhattan, Kansas, United States | Ghent, Belgium |
| Integrations | The product connects with supported ERP systems, GIS platforms, metering technologies, payment processing providers, and CivicPlus Asset Management. | The integration catalog covers meter-data management, CRM, ERP, banking, reporting, payment, customer-service, accountancy, communication and e-invoicing systems. |
| Public API | CivicPlus publishes API documentation with OAuth authorization and GraphQL endpoints for content applications. | Zero Friction provides a developer portal with API documentation, API reference material, quick-start instructions and interactive tools. |
| Purpose | CivicPlus Utility Billing is a cloud-based system for local governments to manage utility billing, payments, account information, and field operations. | Zero Friction is a cloud SaaS meter-to-cash and billing platform for heating and cooling suppliers. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews for CivicPlus Utility Billing. | 0.0 out of 5 from 0 reviews |
| Security | CivicPlus says it uses PCI-compliant payment solutions, conducts third-party vulnerability scans, and regularly performs outside system vulnerability assessments. | Zero Friction states that it is ISO 27001 certified and performs annual penetration testing. |
| Support | CivicPlus states customers receive onboarding resources, training and ongoing support, with human support contact available from the Help Center. | Support is included in monthly pricing, with 24/7 self-service and contact with support by chat, phone, or email during CET office hours. |
| What it does | Cloud software for municipalities that combines utility billing, payments, account data and field operations. | Zero Friction is a SaaS meter-to-cash platform for district-heating, communal-heating and cooling suppliers, building managers and service providers. |
Plans
CivicPlus Utility Billing
- CivicPlus Utility BillingPriced on request
- Utility BillingPriced on request
Zero Friction
- BPO EnterprisePriced on request
- BPO StandardPriced on request
- SaaSPriced on request
In their own words
CivicPlus Utility Billing
CivicPlus Utility Billing is a cloud-based system for local governments managing utility accounts, billing, payments, and field operations. It supports municipal services including water, sewer, sanitation, and electric. A rules-based billing engine automates invoicing and payment processing and handles complex rate structures. Residents can use a portal to review usage history and balances, make payments, and submit or track service requests. Mobile work orders and GIS-powered task management link field assignments with billing workflows. Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time. The system connects with supported ERP systems, GIS platforms, metering technologies, payment providers, and CivicPlus Asset Management. CivicPlus says it uses PCI-compliant payment solutions and conducts vulnerability scans and outside system assessments. It states that its solutions maintain 99.9% uptime and offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support. The product is designed for local governments, including small and midsized governments and resource-constrained teams. Pricing is custom and available by request.
Zero Friction
Zero Friction has no write-up on Specifiction yet; its figures are above.