CivicPlus Utility Billing
civicplus.com
What it is
CivicPlus Utility Billing is a cloud-based system for local governments managing utility accounts, billing, payments, and field operations. It supports municipal services including water, sewer, sanitation, and electric. A rules-based billing engine automates invoicing and payment processing and handles complex rate structures. Residents can use a portal to review usage history and balances, make payments, and submit or track service requests. Mobile work orders and GIS-powered task management link field assignments with billing workflows. Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time. The system connects with supported ERP systems, GIS platforms, metering technologies, payment providers, and CivicPlus Asset Management. CivicPlus says it uses PCI-compliant payment solutions and conducts vulnerability scans and outside system assessments. It states that its solutions maintain 99.9% uptime and offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support. The product is designed for local governments, including small and midsized governments and resource-constrained teams. Pricing is custom and available by request.
Spec sheet
- What it does
- Cloud software for municipalities that combines utility billing, payments, account data and field operations.Read 21 Oct 2026 · civicplus.com
- Purpose
- CivicPlus Utility Billing is a cloud-based system for local governments to manage utility billing, payments, account information, and field operations.Read 3 Oct 2026 · civicplus.com
- Audience
- The product is designed for local governments, including small and midsized governments and resource-constrained teams.Read 3 Oct 2026 · civicplus.com
- Integrations
- The product connects with supported ERP systems, GIS platforms, metering technologies, payment processing providers, and CivicPlus Asset Management.Read 3 Oct 2026 · civicplus.com
- Security
- CivicPlus says it uses PCI-compliant payment solutions, conducts third-party vulnerability scans, and regularly performs outside system vulnerability assessments.Read 3 Oct 2026 · civicplus.com
- Support
- CivicPlus states customers receive onboarding resources, training and ongoing support, with human support contact available from the Help Center.Read 21 Oct 2026 · civicplus.com
- Headquarters
- Manhattan, Kansas, United StatesRead 28 Sep 2026 · civicplus.com
- Founded
- 1998Read 28 Sep 2026 · civicplus.com
- Availability and support
- CivicPlus states that its solutions maintain 99.9% uptime and that it offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support.Read 3 Oct 2026 · civicplus.com
- Availability claim
- CivicPlus claims 99.9% uptime for its solutions and 24/7/365 emergency support.Read 21 Oct 2026 · civicplus.com
- Billing
- It automates invoicing and payment processing and supports complex rate structures with a rules-based billing engine.Read 3 Oct 2026 · civicplus.com
- Billing automation
- Automated workflows and real-time visibility are intended to reduce errors and speed revenue collection.Read 21 Oct 2026 · civicplus.com
- Browser requirements
- Latest Chrome, Safari, Edge and Firefox are supported; CivicPlus recommends Chrome as the most tested browser.Read 21 Oct 2026 · civicplus.help
- CivicPlus integration
- Utility Billing is positioned as integrated with CivicPlus Asset Management and other CivicPlus products.Read 21 Oct 2026 · civicplus.com
- Cloud deployment
- CivicPlus describes Utility Billing as a cloud-based platform that reduces server maintenance and infrastructure workload.Read 21 Oct 2026 · civicplus.com
- Company founding and size
- LinkedIn lists CivicPlus as founded in 2001 with 501–1,000 employees.Read 21 Oct 2026 · linkedin.com
- Company headquarters
- CivicPlus is headquartered in Manhattan, Kansas.Read 21 Oct 2026 · linkedin.com
- Company history
- CivicPlus says it was officially founded in 1998 and is headquartered at 302 South 4th Street, Suite 500, Manhattan, Kansas 66502.Read 3 Oct 2026 · civicplus.com
- Company legal name
- Crunchbase lists the legal name as CivicPlus, LLC.Read 21 Oct 2026 · crunchbase.com
- Company recognition
- Inc. lists CivicPlus as a 2026 Inc. 5000 company ranked 4,115, founded in 2001 and based in Manhattan, Kansas.Read 21 Oct 2026 · inc.com
- Documentation depth
- The Utility Billing Help Center includes getting-started, accounts, operations, queries, reports, resident portal, integrations, updates and support sections.Read 21 Oct 2026 · civicplus.help
- ERP and GIS integrations
- CivicPlus says the system connects with supported ERP systems, GIS platforms, metering technologies and payment processors.Read 21 Oct 2026 · civicplus.com
- Field operations
- Mobile work orders and GIS-powered task management connect field assignments and service activity with billing workflows.Read 3 Oct 2026 · civicplus.com
- GetApp comparison evidence
- GetApp's CivicPlus Community Development listing reports 4.3 out of 5 from 9 reviews, with ArcGIS and Bluebeam Revu integrations and web, Android and iPhone/iPad support.Read 21 Oct 2026 · getapp.com
- GIS work orders
- Location-aware work orders support task creation, assignment and tracking tied to billing workflows.Read 21 Oct 2026 · civicplus.com
- Implementation history
- CivicPlus says it acquired Beehive Industries in November 2024 and rebranded the utility billing platform under CivicPlus.Read 21 Oct 2026 · civicplus.com
- Integration Hub
- CivicPlus provides an Integration Hub for automated data sharing and triggers between CivicPlus and third-party software, configured during implementation.Read 21 Oct 2026 · civicplus.com
- Limit: resident usability complaints
- Sandy City respondents criticized difficult navigation, unclear bills, inability to schedule future payments and unreliable autopay in its utility billing system.Read 21 Oct 2026 · content.civicplus.com
- Limit: review evidence
- CivicPlus Utility Billing has no Capterra reviews and no G2 product reviews, so independent product-specific review evidence is sparse.Read 21 Oct 2026 · capterra.com
- Mobile browser support
- The resident portal supports latest Chrome on iOS and Android, and latest Safari on iOS; Android Safari is unsupported.Read 21 Oct 2026 · civicplus.help
- Ownership
- Crunchbase lists Insight Partners as the acquirer of CivicPlus and identifies Ward Morgan and Tony Gagnon as co-owners/founders.Read 21 Oct 2026 · crunchbase.com
- Praise: resident satisfaction
- A Sandy City survey reported 85% of respondents rated its utility billing system 4 or 5, with 50% very satisfied.Read 21 Oct 2026 · content.civicplus.com
- Pricing
- CivicPlus asks prospective customers to request a custom pricing estimate; the opened pricing page does not list a price.Read 3 Oct 2026 · civicplus.com
- Public API
- CivicPlus publishes API documentation with OAuth authorization and GraphQL endpoints for content applications.Read 21 Oct 2026 · content.civicplus.com
- Rating on Capterra
- 0.0 out of 5 from 0 reviews for CivicPlus Utility Billing.Read 21 Oct 2026 · capterra.com
- Rating on G2
- 4.4 out of 5 from 31 reviews for CivicPlus overall; CivicPlus Utility Billing has 0 listed G2 reviews.Read 21 Oct 2026 · g2.com
- Rating on Gartner Peer Insights
- No rating because Gartner's Civic Impact Platform listing shows no reviews yet.Read 21 Oct 2026 · gartner.com
- Rating on TrustRadius
- 10 out of 10 from 2 reviews and ratings for CivicPlus overall.Read 21 Oct 2026 · trustradius.com
- Release notes
- The Help Center exposes Utility Billing release notes covering new, fixed and upcoming functionality.Read 21 Oct 2026 · civicplus.help
- Reported customer result
- A CivicPlus case study reports $7.7 million in delinquent revenue recovered in two billing cycles, 90% less returned mail and 39% more online payments.Read 21 Oct 2026 · civicplus.com
- Resident portal
- Residents can access bills, usage history and payment options at any time from supported devices.Read 21 Oct 2026 · civicplus.com
- Security controls
- CivicPlus reports 24/7/365 monitoring, external vulnerability assessments, secure coding, PCI-compliant payment solutions and third-party scans.Read 21 Oct 2026 · civicplus.com
- Service-to-billing automation
- Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time.Read 3 Oct 2026 · civicplus.com
- Service-to-billing linkage
- Meter swaps, repairs and shutoffs can update invoices in real time through connected field workflows.Read 21 Oct 2026 · civicplus.com
- Supported utility types
- The product is described for water, sewer, sanitation and electric utility billing.Read 21 Oct 2026 · civicplus.com
- Utility types
- The product supports municipal billing and service coordination for utilities such as water, sewer, sanitation, and electric.Read 3 Oct 2026 · civicplus.com
Plans and prices
CivicPlus Utility Billing Priced on request Contact vendor for pricing; demo requested No public price · no free version · no free trial Read 21 Oct 2026 · capterra.com
Utility Billing Priced on request Custom pricing estimate available by request Pricing details not published on the opened page Read 3 Oct 2026 · civicplus.com
Strong points and limits
Strong points
- Supports water, sewer, sanitation, and electric utilities.
- Rules-based engine supports complex rate structures.
- Completed service actions update billing records in real time.
- Residents can pay and track service requests through a portal.
- 24/7/365 emergency support is offered.
Limits
- Pricing requires a custom estimate by request.
- The product is designed for local governments.
- Integrations are listed for supported systems and providers.
Who it suits
It is designed for local governments that need to connect utility billing with resident accounts and field service activity. Its stated audience includes small and midsized governments and teams with limited resources.
CivicPlus Utility Billing in depth
Read the full write-up
CivicPlus Utility Billing is a cloud system for local governments that combines utility accounts, resident payments, and field-service work. It suits municipalities running several utility types and teams that need service activity to change billing records without manual handoffs. The main trade-off is that buying it requires a custom quote, so budget fit must be established before a decision.
Overview
The platform covers water, sewer, sanitation, and electric operations in one municipal workflow. Its rules-based billing engine handles automated invoices and payment processing, including complex rate structures. That makes it more appropriate for governments with varied tariffs or service rules than for an organization seeking only a basic online payment page.
Residents receive a portal for balances, billing information, usage history, payments, and utility-service requests. Staff can connect those requests to mobile work orders and GIS-based task management. When a meter change, repair, or shutoff is completed, the resulting billing record updates in real time. This is a meaningful operational advantage where field and finance teams otherwise reconcile changes separately.
CivicPlus was founded in 1998 and is headquartered in Manhattan, Kansas. The product is aimed at local governments, including small and midsized organizations and teams with limited resources.
Key features
Billing and account management
Automated invoicing, payment processing, rate management, meter-data import, autopay, and customer accounts form the core billing set. Rules-based rates are useful when charges vary by service, usage, or municipal policy; they also mean implementation should be assessed against each government’s tariff structure rather than assumed from a feature checklist.
Resident self-service
The portal gives customers direct access to bills, balances, and usage history, with payment and service-request submission in the same place. Tracking requests there can reduce status calls, while the account context gives staff a clearer starting point when a resident reports a service problem.
Field-to-billing workflow
Mobile work orders and GIS-powered task management tie assignments to service locations. Real-time updates after completed work are particularly valuable for meter replacements, repairs, and shutoffs, where delayed account changes can produce incorrect charges or continued service.
Integrations and security
Supported connections include ERP systems, GIS platforms, metering technologies, payment providers, and CivicPlus Asset Management. Governments should confirm that their specific systems are covered before committing. CivicPlus says payments use PCI-compliant solutions, with third-party vulnerability scans and recurring external system assessments.
CivicPlus states a 99.9% uptime target and 24/7/365 emergency support. Utility Billing customers receive onboarding resources, training, and ongoing support, which is important for resource-constrained teams but does not remove the need to plan data, rate, and integration work during implementation.
Pricing
PlanPriceWhat it meansUtility BillingCustom pricing estimate by requestPaid plan with rate management, meter-data import, payment processing, autopay, and a customer account portal. The single published plan is custom-priced rather than a fixed subscription. That can accommodate differences in service locals, integrations, and municipal scope, but it prevents a straightforward comparison of total cost. Request a quote that separates implementation, training, integrations, and recurring charges before comparing it with alternatives.
Platforms
CivicPlus Utility Billing runs on Android, iOS, and the web. The mobile options fit field staff and residents using phones or tablets, while the web interface supports office-based billing and account administration.
Who it's for
This is a strong candidate for local governments operating multiple utility services and wanting billing, resident requests, GIS work, and field completion events in one process. Small and midsized governments may benefit from the included onboarding and continuing support when internal IT capacity is limited.
It is less suitable when a government needs transparent self-serve pricing, a narrowly focused billing tool, or an integration that falls outside the supported ERP, GIS, metering, payment, and CivicPlus systems. Those buyers should validate connectivity and quote structure early.
Pros and cons
Pro: Real-time updates from meter changes, repairs, and shutoffs keep billing aligned with field work.
Pro: Resident payments, usage history, and service requests share one portal.
Pro: Rules-based rates, meter imports, autopay, and payment processing cover complex municipal billing operations.
Pro: Mobile work orders and GIS task management connect office and field teams.
Con: Custom pricing makes budget comparison impossible without a sales discussion.
Con: Integration value depends on whether the government’s particular ERP, GIS, metering, and payment systems are supported.
Alternatives
Browse Utility Billing Software when you want to compare a broader set of products before requesting quotes.
Choose SkyBill Utility Billing instead if a free trial or deployment across Android, iOS, web, API, Windows, or self-hosted environments matters; its subscription price varies by users and meter points. Consider CUBIC Utility Billing for a paid web and Windows option. MuniBilling is another paid Android, iOS, and web choice with one-time setup and training plus a recurring charge based on service locals billed.
AMCS Utility Billing is a paid web alternative. Cadebill offers paid API, web, and Windows deployment. Pick Cogsdale CSM Utility Billing for its paid Android and iOS offering, or CUSI Utility Billing when web and Windows deployment with hosted or on-premise options is the priority. OpenGov Accounts Payable is a paid API and web product for accounts-payable work rather than a like-for-like utility billing suite.
Verdict
Recommend CivicPlus Utility Billing to local governments that need resident billing and payments tied directly to GIS-enabled field operations across several utility services. Its strongest reason to buy is the real-time service-to-billing workflow, backed by broad account, rate, and support capabilities. Look elsewhere if transparent pricing or a tightly defined integration target matters more than an end-to-end municipal platform.
Verdict
CivicPlus connects resident billing and payments with field work, including real-time billing updates after completed service actions. Pricing is not published, so governments need to request an estimate.
Where Specifiction places it
- Municipal Software#1 of 198.4
- Public Sector Software#2 of 188.3
- Utility Billing Software#3 of 268.4
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