Caselle vs CivicPlus Utility Billing
Caselle
caselle.comCivicPlus Utility Billing
civicplus.comSide by side
| Figure | Caselle | CivicPlus Utility Billing |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 2 |
| Spec score · Municipal Software | 8.1 (#2) | 8.4 (#1) |
| Company history | Caselle says it has served local government since 1978 and describes its founder, Duane Hutchings, as a CPA in Spanish Fork, Utah. | CivicPlus says it was officially founded in 1998 and is headquartered at 302 South 4th Street, Suite 500, Manhattan, Kansas 66502. |
| Founded | 1978 | 1998 |
| Headquarters | Provo, Utah, United States | Manhattan, Kansas, United States |
| Integrations | Caselle lists Revver, ClearGov and ApplicantPro as technology and service partners. | The product connects with supported ERP systems, GIS platforms, metering technologies, payment processing providers, and CivicPlus Asset Management. |
| Purpose | Caselle provides accounting, utility billing, ERP and payments software for local governments. | CivicPlus Utility Billing is a cloud-based system for local governments to manage utility billing, payments, account information, and field operations. |
| Security | Caselle cloud-hosted users can use multi-factor authentication with authenticator apps or a FIDO2 YubiKey, while on-premise customers can use Active Directory single sign-on and AES encryption. | CivicPlus says it uses PCI-compliant payment solutions, conducts third-party vulnerability scans, and regularly performs outside system vulnerability assessments. |
| Support | Caselle provides technical support by ticket, email and phone, with support listed at 800-243-8275. | CivicPlus states customers receive onboarding resources, training and ongoing support, with human support contact available from the Help Center. |
Plans
CivicPlus Utility Billing
- CivicPlus Utility BillingPriced on request
- Utility BillingPriced on request
In their own words
Caselle
Caselle is a government accounting and utility billing suite aimed at small to medium-sized cities and special service districts. Its listed products span finance, utility billing, payroll and HR, community development, tax and licensing, and a citizen portal. Finance modules include general ledger, accounts payable and receivable, cash receipting, and project accounting. Utility Billing manages customer bills and metered services; payroll tracks pay, leave, and benefit amounts and supports W-2, 1099, and retirement reporting. Residents can use the portal to view or pay utility bills, apply for building permits, and access other services. Organizations can deploy Caselle on-premise or use Caselle Hosted, which runs Connect and Connect Online in Caselle Cloud and includes updates, backups, redundancy, and license management. The listed platforms are Android, iOS, web, Windows, and self-hosted deployment. Caselle dates its local-government service to 1978. Pricing is on request; the maker directs prospective customers to request a demo or contact sales.
CivicPlus Utility Billing
CivicPlus Utility Billing is a cloud-based system for local governments managing utility accounts, billing, payments, and field operations. It supports municipal services including water, sewer, sanitation, and electric. A rules-based billing engine automates invoicing and payment processing and handles complex rate structures. Residents can use a portal to review usage history and balances, make payments, and submit or track service requests. Mobile work orders and GIS-powered task management link field assignments with billing workflows. Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time. The system connects with supported ERP systems, GIS platforms, metering technologies, payment providers, and CivicPlus Asset Management. CivicPlus says it uses PCI-compliant payment solutions and conducts vulnerability scans and outside system assessments. It states that its solutions maintain 99.9% uptime and offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support. The product is designed for local governments, including small and midsized governments and resource-constrained teams. Pricing is custom and available by request.