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SPECIFICTION
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Caselle

caselle.com

WebWindowsiOSAndroidSelf-hosted
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Spec score 8.1 #2 of 19 in Municipal Software

What it is

Caselle is a government accounting and utility billing suite aimed at small to medium-sized cities and special service districts. Its listed products span finance, utility billing, payroll and HR, community development, tax and licensing, and a citizen portal. Finance modules include general ledger, accounts payable and receivable, cash receipting, and project accounting. Utility Billing manages customer bills and metered services; payroll tracks pay, leave, and benefit amounts and supports W-2, 1099, and retirement reporting. Residents can use the portal to view or pay utility bills, apply for building permits, and access other services. Organizations can deploy Caselle on-premise or use Caselle Hosted, which runs Connect and Connect Online in Caselle Cloud and includes updates, backups, redundancy, and license management. The listed platforms are Android, iOS, web, Windows, and self-hosted deployment. Caselle dates its local-government service to 1978. Pricing is on request; the maker directs prospective customers to request a demo or contact sales.

Spec sheet

Purpose
Caselle provides accounting, utility billing, ERP and payments software for local governments.Read 1 Oct 2026 · caselle.com
Deployment
hybridRead 20 Sep 2026 · caselle.com
Integrations
Caselle lists Revver, ClearGov and ApplicantPro as technology and service partners.Read 1 Oct 2026 · caselle.com
Security
Caselle cloud-hosted users can use multi-factor authentication with authenticator apps or a FIDO2 YubiKey, while on-premise customers can use Active Directory single sign-on and AES encryption.Read 1 Oct 2026 · caselle.com
Support
Caselle provides technical support by ticket, email and phone, with support listed at 800-243-8275.Read 1 Oct 2026 · caselle.com
Headquarters
Provo, Utah, United StatesRead 28 Sep 2026 · caselle.com
Founded
1978Read 28 Sep 2026 · caselle.com
Audit trail
YesRead 20 Sep 2026 · caselle.com
Budget vs. actuals
YesRead 20 Sep 2026 · caselle.com
Citizen Portal
Citizen Portal provides online bill payment, permit applications, account access, autopay, text-to-pay, IVR payments and online forms.Read 1 Oct 2026 · caselle.com
Citizens served
Caselle states that its customers serve more than 20 million citizens.Read 1 Oct 2026 · caselle.com
Cloud hosting
Caselle Hosted runs Connect and Connect Online applications from the Caselle Cloud with automatic updates, data backup and redundancy.Read 1 Oct 2026 · help.caselle.com
Company history
Caselle says it has served local government since 1978 and describes its founder, Duane Hutchings, as a CPA in Spanish Fork, Utah.Read 30 Sep 2026 · caselle.com
Developer access
The Caselle Client SDK can create applications that send and receive data stored in Connect databases using OAuth credentials.Read 1 Oct 2026 · help.caselle.com
Finance features
Finance modules cover project accounting, accounts receivable, accounts payable, cash receipting, and general ledger.Read 30 Sep 2026 · caselle.com
Finance modules
Finance applications include general ledger, accounts payable, accounts receivable, cash receipting and project accounting.Read 1 Oct 2026 · caselle.com
Grant management
YesRead 20 Sep 2026 · caselle.com
On-premise option
Caselle offers Hosted, Network and Standalone deployment options, including on-premise operation.Read 1 Oct 2026 · caselle.com
Organizations served
Caselle states that it serves more than 1,400 organizations nationwide.Read 1 Oct 2026 · caselle.com
Payment integrations
Caselle Cash Receipting supports online payment providers including Xpress Bill Pay, Point & Pay, Invoice Cloud, Paya, and others; the documentation says an add-on purchase is required for third-party credit card processing.Read 30 Sep 2026 · help.caselle.com
Payroll
Payroll tracks employee pay, leave and benefit amounts and supports W-2, 1099 and retirement reporting.Read 1 Oct 2026 · caselle.com
Pricing availability
The maker's site directs prospective customers to request a demo or contact sales; the pages reviewed do not state a price or trial period.Read 30 Sep 2026 · caselle.com
Product scope
Its listed solutions include finance, utility billing, payroll and HR, community development, tax and licensing, and a citizen portal.Read 30 Sep 2026 · caselle.com
Program tracking
YesRead 20 Sep 2026 · caselle.com
Restricted fund tracking
YesRead 20 Sep 2026 · caselle.com
Security operations
Caselle says it conducts weekly vulnerability tests, performs nightly backups in multiple U.S. locations, tests restoration at least annually, and monitors cloud systems around the clock.Read 30 Sep 2026 · caselle.com
Security testing
Caselle says LMG Security performs cybersecurity and network penetration tests on the Caselle Cloud environment.Read 1 Oct 2026 · help.caselle.com
Target customers
The software is designed for small to medium local governments, cities and districts.Read 1 Oct 2026 · caselle.com
Target organizations
Caselle says its suite is for small to medium-sized cities and special service districts.Read 30 Sep 2026 · caselle.com
Utility billing
The Utility Billing module manages customer billing and metered services.Read 1 Oct 2026 · caselle.com

Strong points and limits

Strong points

  • Finance covers payables, receivables, and project accounting.
  • Utility Billing manages customer bills and metered services.
  • Citizen Portal supports bill payments and permit applications.
  • Hosted option includes updates and automatic backups.

Limits

  • Pricing is available on request.
  • Third-party credit card processing requires an add-on purchase.
  • Support is through tickets, email, or phone.

Who it suits

Caselle suits small to medium-sized cities and special service districts seeking financial, utility billing, payroll, or resident-service tools. It offers both on-premise and hosted deployment.

Verdict

Caselle brings finance, billing, payroll, and resident-facing services into a suite for local governments. Buyers should confirm pricing and whether the hosted or on-premise requirements fit their organization.

Where Specifiction places it

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