Caselle vs SeeClickFix 311 CRM
Caselle
caselle.comSeeClickFix 311 CRM
seeclickfix.comSide by side
| Figure | Caselle | SeeClickFix 311 CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 1 |
| Spec score · Municipal Software | 8.1 (#2) | 7.8 (#4) |
| Company history | Caselle says it has served local government since 1978 and describes its founder, Duane Hutchings, as a CPA in Spanish Fork, Utah. | CivicPlus says it acquired SeeClickFix in 2020 and added it to its local government product suite. |
| Founded | 1978 | 1998 |
| Headquarters | Provo, Utah, United States | Manhattan, Kansas, United States |
| Integrations | Caselle lists Revver, ClearGov and ApplicantPro as technology and service partners. | CivicPlus describes more than 20 API-driven integrations, including systems for asset management, code enforcement, GIS, and customer service. |
| Purpose | Caselle provides accounting, utility billing, ERP and payments software for local governments. | SeeClickFix 311 CRM helps local governments manage, respond to, and resolve resident service requests and inquiries. |
| Security | Caselle cloud-hosted users can use multi-factor authentication with authenticator apps or a FIDO2 YubiKey, while on-premise customers can use Active Directory single sign-on and AES encryption. | SeeClickFix states that it updates server software, monitors vulnerability announcements, restricts engineer access, uses firewalls, and supports SSL encryption. |
Plans
In their own words
Caselle
Caselle is a government accounting and utility billing suite aimed at small to medium-sized cities and special service districts. Its listed products span finance, utility billing, payroll and HR, community development, tax and licensing, and a citizen portal. Finance modules include general ledger, accounts payable and receivable, cash receipting, and project accounting. Utility Billing manages customer bills and metered services; payroll tracks pay, leave, and benefit amounts and supports W-2, 1099, and retirement reporting. Residents can use the portal to view or pay utility bills, apply for building permits, and access other services. Organizations can deploy Caselle on-premise or use Caselle Hosted, which runs Connect and Connect Online in Caselle Cloud and includes updates, backups, redundancy, and license management. The listed platforms are Android, iOS, web, Windows, and self-hosted deployment. Caselle dates its local-government service to 1978. Pricing is on request; the maker directs prospective customers to request a demo or contact sales.
SeeClickFix 311 CRM
SeeClickFix 311 CRM is a cloud service for local governments handling resident service requests and inquiries. Residents can submit requests through a mobile app, web portal, chatbot, or phone call; submissions enter a shared inbox for staff. Staff can route cases by location and category, merge duplicate requests, and use collaborative workflows to track resolution. The platform provides automated status updates, request tracking, and two-way resident communication. It includes case management, multichannel outreach, and more than 20 API-driven integrations covering asset management, code enforcement, GIS, and customer service. Open311 and SeeClickFix APIv2 are available, while private organizational API access may require a separate license. The APIs do not use webhooks, and custom API development or consultation is not provided. Organization members can open CRM features from the mobile app in a mobile browser. The Starter Package supports up to five user licenses. Pricing is custom and supplied after discussing organizational needs.