CivicPlus Utility Billing vs SeeClickFix 311 CRM
CivicPlus Utility Billing
civicplus.comSeeClickFix 311 CRM
seeclickfix.comSide by side
| Figure | CivicPlus Utility Billing | SeeClickFix 311 CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Municipal Software | 8.4 (#1) | 7.8 (#4) |
| Spec score · Public Sector Software | 8.3 (#2) | 7.7 (#4) |
| Company history | CivicPlus says it was officially founded in 1998 and is headquartered at 302 South 4th Street, Suite 500, Manhattan, Kansas 66502. | CivicPlus says it acquired SeeClickFix in 2020 and added it to its local government product suite. |
| Founded | 1998 | 1998 |
| Headquarters | Manhattan, Kansas, United States | Manhattan, Kansas, United States |
| Integrations | The product connects with supported ERP systems, GIS platforms, metering technologies, payment processing providers, and CivicPlus Asset Management. | CivicPlus describes more than 20 API-driven integrations, including systems for asset management, code enforcement, GIS, and customer service. |
| Purpose | CivicPlus Utility Billing is a cloud-based system for local governments to manage utility billing, payments, account information, and field operations. | SeeClickFix 311 CRM helps local governments manage, respond to, and resolve resident service requests and inquiries. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews for CivicPlus Utility Billing. | 4.4 out of 5 from 46 reviews |
| Rating on G2 | 4.4 out of 5 from 31 reviews for CivicPlus overall; CivicPlus Utility Billing has 0 listed G2 reviews. | No published SeeClickFix C11 CRM reviews or aggregate rating were shown on the product profile. |
| Security | CivicPlus says it uses PCI-compliant payment solutions, conducts third-party vulnerability scans, and regularly performs outside system vulnerability assessments. | SeeClickFix states that it updates server software, monitors vulnerability announcements, restricts engineer access, uses firewalls, and supports SSL encryption. |
| What it does | Cloud software for municipalities that combines utility billing, payments, account data and field operations. | SeeClickFix 311 CRM lets local governments receive, route, track, communicate about, and resolve resident service requests through web and mobile channels. |
Plans
CivicPlus Utility Billing
- CivicPlus Utility BillingPriced on request
- Utility BillingPriced on request
In their own words
CivicPlus Utility Billing
CivicPlus Utility Billing is a cloud-based system for local governments managing utility accounts, billing, payments, and field operations. It supports municipal services including water, sewer, sanitation, and electric. A rules-based billing engine automates invoicing and payment processing and handles complex rate structures. Residents can use a portal to review usage history and balances, make payments, and submit or track service requests. Mobile work orders and GIS-powered task management link field assignments with billing workflows. Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time. The system connects with supported ERP systems, GIS platforms, metering technologies, payment providers, and CivicPlus Asset Management. CivicPlus says it uses PCI-compliant payment solutions and conducts vulnerability scans and outside system assessments. It states that its solutions maintain 99.9% uptime and offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support. The product is designed for local governments, including small and midsized governments and resource-constrained teams. Pricing is custom and available by request.
SeeClickFix 311 CRM
SeeClickFix 311 CRM is a cloud service for local governments handling resident service requests and inquiries. Residents can submit requests through a mobile app, web portal, chatbot, or phone call; submissions enter a shared inbox for staff. Staff can route cases by location and category, merge duplicate requests, and use collaborative workflows to track resolution. The platform provides automated status updates, request tracking, and two-way resident communication. It includes case management, multichannel outreach, and more than 20 API-driven integrations covering asset management, code enforcement, GIS, and customer service. Open311 and SeeClickFix APIv2 are available, while private organizational API access may require a separate license. The APIs do not use webhooks, and custom API development or consultation is not provided. Organization members can open CRM features from the mobile app in a mobile browser. The Starter Package supports up to five user licenses. Pricing is custom and supplied after discussing organizational needs.