Cayenta Customer Information System

cayenta.com

Self-hosted

Visit cayenta.com

Spec score 7.9 #8 of 26 in Utility Billing Software

Spec sheet

Purpose: Cayenta Customer Information System is a unified system of record for utilities, supporting customer service, billing, and account insight.Read 9 Oct 2026 · cayenta.com
Deployment: CayentaCloud provides single-tenant SaaS deployments, and Cayenta also offers on-premises options.Read 9 Oct 2026 · cayenta.com
Integrations: Cayenta describes integrations with its Customer Engagement Portal, Meter Data Management, and Outage Management System.Read 9 Oct 2026 · cayenta.com
Security: Cayenta says its CayentaCloud infrastructure is backed by SOC 2 certification and managed infrastructure and security oversight.Read 9 Oct 2026 · cayenta.com
Headquarters: Burnaby, British Columbia, CanadaRead 28 Sep 2026 · cayenta.com
Founded: 1983Read 28 Sep 2026 · cayenta.com
AI assistance: Cayla Agent manages customer inquiries across voice and digital channels, while its In-App Assistant can answer questions, analyze accounts, summarize operations, and execute workflows.Read 9 Oct 2026 · cayenta.com
Company history: Cayenta says it was founded in 1983 as Solutions for Government and joined Harris Computer in 2004.Read 9 Oct 2026 · cayenta.com
Configuration: Cayenta says workflows, reporting, and processes can be configured to match a utility's operations without customization.Read 9 Oct 2026 · cayenta.com
Connected operations: The platform brings customer data, billing, financials, and field operations together in one system.Read 9 Oct 2026 · cayenta.com
Connected products: Cayenta CIS integrates with its Customer Engagement Portal, Meter Data Management, and Outage Management System offerings.Read 9 Oct 2026 · cayenta.com
Customer view: The CIS highlights a 360 customer view, streamlined workflows, and a flexible rates engine.Read 9 Oct 2026 · cayenta.com
ERP capabilities: Cayenta lists Work Management, Financial Management, and Human Capital Management as solutions that extend its CIS platform.Read 9 Oct 2026 · cayenta.com
Implementation: Cayenta describes its implementation as a full-service partnership that runs from planning through go-live and includes user adoption support.Read 9 Oct 2026 · cayenta.com
Intended customers: Cayenta says it serves utilities, municipalities, counties, cooperatives, and investor-owned organizations.Read 9 Oct 2026 · cayenta.com
Markets served: Cayenta says it serves utilities across the United States, Canada, and the Caribbean, including electric, water, gas, and fiber utilities.Read 9 Oct 2026 · cayenta.com
Meter to cash: The system supports a meter-to-cash lifecycle covering usage, billing, payments, and customer service.Read 9 Oct 2026 · cayenta.com
Pricing: The pages reviewed invite prospective customers to get in touch or request a demo but do not state a product price.Read 9 Oct 2026 · cayenta.com
Rates and workflows: The CIS includes a flexible rates engine and lets utilities configure workflows, reporting, and processes without customization.Read 9 Oct 2026 · cayenta.com
Support and services: Cayenta offers implementation, training, health checks, managed services for on-premises customers, and integration services.Read 9 Oct 2026 · cayenta.com
Support and training: Cayenta offers ongoing support, role-based learning and training, health checks, managed services for on-premises customers, and integration services.Read 9 Oct 2026 · cayenta.com
Utility customers: The system is designed for utilities of every size and complexity, including those with highly complex rate structures.Read 9 Oct 2026 · cayenta.com
Utility scale: Cayenta says its CIS supports utilities of every size and complexity, from standard billing needs to highly complex rate structures.Read 9 Oct 2026 · cayenta.com