Cayenta Customer Information System vs CivicPlus Utility Billing
Cayenta Customer Information System
cayenta.comCivicPlus Utility Billing
civicplus.comSide by side
| Figure | Cayenta Customer Information System | CivicPlus Utility Billing |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Utility Billing Software | 7.9 (#8) | 8.4 (#3) |
| Company history | Cayenta says it was founded in 1983 as Solutions for Government and joined Harris Computer in 2004. | CivicPlus says it was officially founded in 1998 and is headquartered at 302 South 4th Street, Suite 500, Manhattan, Kansas 66502. |
| Founded | 1983 | 1998 |
| Headquarters | Burnaby, British Columbia, Canada | Manhattan, Kansas, United States |
| Integrations | Cayenta describes integrations with its Customer Engagement Portal, Meter Data Management, and Outage Management System. | The product connects with supported ERP systems, GIS platforms, metering technologies, payment processing providers, and CivicPlus Asset Management. |
| Pricing | The pages reviewed invite prospective customers to get in touch or request a demo but do not state a product price. | CivicPlus asks prospective customers to request a custom pricing estimate; the opened pricing page does not list a price. |
| Purpose | Cayenta Customer Information System is a unified system of record for utilities, supporting customer service, billing, and account insight. | CivicPlus Utility Billing is a cloud-based system for local governments to manage utility billing, payments, account information, and field operations. |
| Security | Cayenta says its CayentaCloud infrastructure is backed by SOC 2 certification and managed infrastructure and security oversight. | CivicPlus says it uses PCI-compliant payment solutions, conducts third-party vulnerability scans, and regularly performs outside system vulnerability assessments. |
Plans
Cayenta Customer Information System
- Cayenta Customer Information SystemPriced on request
CivicPlus Utility Billing
- CivicPlus Utility BillingPriced on request
- Utility BillingPriced on request
In their own words
Cayenta Customer Information System
Cayenta Customer Information System has no write-up on Specifiction yet; its figures are above.
CivicPlus Utility Billing
CivicPlus Utility Billing is a cloud-based system for local governments managing utility accounts, billing, payments, and field operations. It supports municipal services including water, sewer, sanitation, and electric. A rules-based billing engine automates invoicing and payment processing and handles complex rate structures. Residents can use a portal to review usage history and balances, make payments, and submit or track service requests. Mobile work orders and GIS-powered task management link field assignments with billing workflows. Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time. The system connects with supported ERP systems, GIS platforms, metering technologies, payment providers, and CivicPlus Asset Management. CivicPlus says it uses PCI-compliant payment solutions and conducts vulnerability scans and outside system assessments. It states that its solutions maintain 99.9% uptime and offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support. The product is designed for local governments, including small and midsized governments and resource-constrained teams. Pricing is custom and available by request.