Cayenta Customer Information System vs Cogsdale CSM Utility Billing
Cayenta Customer Information System
cayenta.com
Cogsdale CSM Utility Billing
cogsdale.comSide by side
| Figure | Cayenta Customer Information System | Cogsdale CSM Utility Billing |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Utility Billing Software | 7.9 (#8) | 8.3 (#4) |
| Headquarters | Burnaby, British Columbia, Canada | Ottawa, Ontario, Canada |
| Integrations | Cayenta describes integrations with its Customer Engagement Portal, Meter Data Management, and Outage Management System. | Cogsdale says it uses web services for automated integrations and identifies AMI, MDM, mobile apps, IVR, permits, and city management as complementary solution areas. |
| Intended customers | Cayenta says it serves utilities, municipalities, counties, cooperatives, and investor-owned organizations. | Cogsdale describes its solutions as serving utilities, local government agencies and municipalities, and investor-owned companies. |
| Purpose | Cayenta Customer Information System is a unified system of record for utilities, supporting customer service, billing, and account insight. | Cogsdale CSM provides convergent billing for utility services including electric, water, wastewater, sewer, gas, refuse, internet, telephone and cable. |
Plans
Cayenta Customer Information System
- Cayenta Customer Information SystemPriced on request
Cogsdale CSM Utility Billing
- BasicPriced on request
- Cogsdale CSM Utility BillingPriced on request
In their own words
Cayenta Customer Information System
Cayenta Customer Information System has no write-up on Specifiction yet; its figures are above.
Cogsdale CSM Utility Billing
Cogsdale CSM Utility Billing provides convergent billing for utility services, including electric, water, wastewater, sewer, gas, refuse, internet, telephone and cable. It supports flexible rates, unlimited routes, multiple billing plans and bills that combine services. Customer service tools bring together customer and premise information, activity history, payment arrangements, reports and document management. Payment channels include customer portals, IVR, kiosks and pay by text, with processing partnerships including InvoiceCloud and Paymentus. Collections cover overdue and delinquent payments, arrangements and extensions, agency exports, and bad debt or write-offs. The system can send bills and collection or payment-arrangement notices by email, SMS and electronic copies. Its MeterSense add-on works with leading AMI systems to manage and interpret smart meter data. Cogsdale describes a RESTful API using tokenized security and JSON, and offers managed cloud hosting with a stated 99.9%+ uptime guarantee. Listed platforms are Android and iOS. Pricing is on request.