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Vitality Utility Billing

vitality.io

From $0.50/mo WebiOSAndroidAPI
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Spec score 8.0 #3 of 19 in Property Management Utility Billing Software

What it is

VITALITY Utility Billing is web software for property operators managing utility billing in-house. It supports metered, RUBS, and convergent billing for electricity, water, gas, trash, internet, and other utilities. Listed capabilities include automatic bill retrieval, consumption tracking, move-out final bills, custom reports, historical utility-spend analysis, rate management, meter data import, and a customer account portal. Property management integrations include Entrata, Yardi, RealPage, ResMan, and Rent Manager, with property, unit, resident, and charge data syncing in real time. Submeter connections include Itron, Siemens, Schneider Electric, Honeywell, Enphase, and other vendors. Vitality says every feature is included without tiered pricing or module upsells. Pricing starts at $0.50 a month per unit, with no free plan and no public billing schedule stated. Payment processing is not included. The company identifies operators managing 50 or more units using property management software as its best fit.

Spec sheet

What it does
VITALITY lets property operators run utility billing, energy analytics and compliance in-house for water, electricity, gas, trash, internet and other utilities.Read 21 Oct 2026 · support.vitality.io
Purpose
VITALITY lets property operators manage utility billing in-house.Read 8 Oct 2026 · vitality.io
Support
VITALITY advertises phone support Monday–Friday 6 AM–9 PM MST, email support and a step-by-step support center.Read 21 Oct 2026 · vitality.io
Headquarters
The company lists its address as 5250 Commerce Dr, Suite 302, Murray, Utah 84107.Read 8 Oct 2026 · vitality.io
Analytics
Features include real-time dashboards, custom reports, heat maps, executive summaries and historical utility-spend analysis.Read 21 Oct 2026 · vitality.io
Anomaly detection
An AI feature learns building patterns and alerts operators when consumption appears abnormal.Read 21 Oct 2026 · vitality.io
API and extensibility
The product offers API integration for sharing meter and billing data with existing systems, and its help center documents an API Import/Export workflow.Read 21 Oct 2026 · vitality.io
Billing methods
It supports metered, RUBS, and convergent billing.Read 8 Oct 2026 · vitality.io
Company facts
LinkedIn lists VITALITY IO, Inc. as a privately held software-development company founded in 2013, headquartered in Murray, Utah, with 11–50 employees.Read 21 Oct 2026 · linkedin.com
Company funding
The company says it has no outside investors and describes itself as bootstrapped and debt-free.Read 21 Oct 2026 · vitality.io
Company history
Vitality says it has been in business for 14 years and is bootstrapped and debt-free.Read 8 Oct 2026 · vitality.io
Company legal name
The legal entity identified in the terms is VITALITY IO, Inc., doing business as VITALITY.Read 21 Oct 2026 · vitality.io
Convergent billing
Multiple utility charges can be combined into one resident bill.Read 21 Oct 2026 · vitality.io
Data security
The product page describes its data security as encrypted, access-controlled, and never shared.Read 8 Oct 2026 · vitality.io
Demand forecasting
AI demand forecasts use building history to help operators plan future consumption and spending.Read 21 Oct 2026 · vitality.io
Documentation
The public help center contains sections for setup, billing, meters and reads, utility bills, payable reports, Energy Star and legacy guides.Read 21 Oct 2026 · support.vitality.io
Emissions tracking
Energy data can be converted into Scope 1 and Scope 2 emissions benchmarks for ESG reporting.Read 21 Oct 2026 · vitality.io
Energy Star integration
VITALITY provides two-way synchronization with EPA Energy Star Portfolio Manager through its official API.Read 21 Oct 2026 · vitality.io
Feature pricing
Vitality says every feature is included without tiered pricing or module upsells.Read 8 Oct 2026 · vitality.io
Hosting and licence
The application agreement describes a non-exclusive licence to proprietary, web-based software hosted on Amazon Web Services rather than customer self-hosting.Read 21 Oct 2026 · vitality.io
Leak detection
The platform advertises detection of water and gas leaks as they begin.Read 21 Oct 2026 · vitality.io
Limit: industry complaints
Software Advice reports that utility-billing buyers commonly complain about weak complex-rate support, payment or bill errors, slow updates, unresponsive support and accounting-integration gaps across the category.Read 21 Oct 2026 · softwareadvice.com
Limit: operator responsibility
Independent coverage notes that the product requires the operator’s team to run billing cycles, handle resident questions and assume related regulatory responsibilities instead of outsourcing them.Read 21 Oct 2026 · webpossible.com
Limit: pricing transparency
Capterra and GetApp list pricing details as unavailable or requiring a quote even though the vendor advertises a $0.50-per-unit starting price.Read 21 Oct 2026 · getapp.com
Meter integrations
Supported meter and submeter connections listed include Itron, Siemens, Schneider Electric, Honeywell, Leviton, Monnit, Inovonics, H2O Degree, Enphase, eGauge, EKM Metering, Accuenergy and others.Read 21 Oct 2026 · vitality.io
Metered billing
The platform bills from actual meter reads and supports automated consumption-based charges.Read 21 Oct 2026 · vitality.io
Move-out bills
Automatic move-out processing can generate, post, send and optionally push final charges to a connected property-management system.Read 21 Oct 2026 · support.vitality.io
Notable fit
Vitality identifies operators managing 50 or more units who use property management software as its best fit.Read 8 Oct 2026 · vitality.io
Praise: ease of use
A verified Capterra reviewer reported that, after brief training, the software was easy to use and navigate.Read 21 Oct 2026 · capterra.fr
Praise: service
The same Capterra review praised Vitality staff for answering questions and tailoring the product to customer needs.Read 21 Oct 2026 · capterra.fr
Pre-bill validation
Submetered and RUBS workflows include checks intended to catch billing errors before bills reach residents.Read 21 Oct 2026 · softwareadvice.com
Property-management integrations
Listed integrations include Entrata, Yardi, RealPage, ResMan and Rent Manager, with properties, units, residents and charges synchronized.Read 21 Oct 2026 · vitality.io
Rating on Capterra
4.2 out of 5 from 5 reviewsRead 21 Oct 2026 · capterra.com
Rating on GetApp
4.2 out of 5 from 5 reviewsRead 21 Oct 2026 · getapp.com
Rating on Software Advice
4.2 out of 5 from 5 reviewsRead 21 Oct 2026 · softwareadvice.com
RUBS billing
Users can allocate utility costs by square footage, occupancy or custom formulas.Read 21 Oct 2026 · vitality.io
Security statement
The product page states that data is encrypted, access-controlled and not shared; the terms say the site is hosted in the United States.Read 21 Oct 2026 · vitality.io
Setup
Vitality says operators can connect property management software, import data, and start billing, with most processing within a week.Read 8 Oct 2026 · vitality.io
Supported markets
The site lists multifamily, commercial, student housing, affordable housing, and military markets.Read 8 Oct 2026 · vitality.io
System requirements
The service is delivered as a browser-based platform; no downloadable desktop installer or hardware requirements are specified on the reviewed pages.Read 21 Oct 2026 · vitality.io
Trial policy
VITALITY says it does not offer a conventional free trial or feature-limited sandbox and instead starts with a guided portfolio conversation.Read 21 Oct 2026 · vitality.io
Utility billing features
The product lists automatic bill retrieval, consumption tracking, move-out final bills, custom reports, and historical utility spend analysis.Read 8 Oct 2026 · vitality.io
Vacant cost recovery
The billing tools include vacant-unit cost-recovery line items and utility-account connections.Read 21 Oct 2026 · support.vitality.io
Weather normalization
Weather normalization separates weather effects from underlying building-efficiency changes.Read 21 Oct 2026 · vitality.io

Plans and prices

VITALITY utility billing $0.50 a month Per unit; no public billing schedule stated Starting price · features included · no tiered pricing or module upsells Read 8 Oct 2026 · vitality.io
VITALITY utility billing $0.50 a month per unit, starting price billing, analytics, compliance and integrations included; no tiered pricing or module upsells Read 21 Oct 2026 · vitality.io

Every Vitality Utility Billing plan and price →

Strong points and limits

Strong points

  • Supports metered, RUBS, and convergent billing
  • Real-time property management integrations
  • Meter connections from listed vendors
  • All features included without tiered pricing
  • Customer account portal

Limits

  • Starts at $0.50 a month per unit
  • No free plan
  • Payment processing is not included
  • No public billing schedule stated

Who it suits

It suits property operators billing multiple utility types, especially those managing 50 or more units with property management software. Supported integrations and meter imports fit mixed billing operations.

Verdict

VITALITY targets in-house utility billing with broad billing methods, integrations, and meter connections. Its paid-only model and missing payment processing matter when matching it to an operator’s workflow.

Where Specifiction places it

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