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Zego Utility

gozego.com

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Spec score 7.5 #9 of 19 in Property Management Utility Billing Software

What it is

Zego Utility automates utility workflows for multifamily property managers, covering invoice handling through resident billing. Its expense service retrieves and audits utility invoices, works with providers to resolve billing errors, and pays invoices on clients’ behalf. Resident billing supports submeter calculations and Ratio Utility Billing Services (RUBS), combining utility charges with rent and other items on resident statements. It can recover water, sewer, trash, gas, recycling, and electric expenses, including for student housing. Zego Insights provides usage and recoupment reporting, portfolio benchmarking, alerts, and customizable dashboards. Invoice and payment details can integrate with accounting software; listed property management partners include AppFolio, MRI Software, Resman, Rent Manager, and Yardi. Residents can view and pay statements from any device, and staff can review prebills in Zego Admin. The product is available on Android, iOS, and the web. Zego states that it offers 24x7x365 resident support. It describes annual SSAE18 review, PCI Level 1 compliance for card data, and 256-bit encryption for sensitive data. Pricing is available by request, and there is no free plan.

Spec sheet

What it does
Zego Utility automates multifamily utility invoice management, accounts payable, resident billing and expense recovery.Read 21 Oct 2026 · gozego.com
Purpose
Zego Utility automates utility management workflows from accounts payable through resident billing.Read 4 Oct 2026 · gozego.com
Intended users
Zego describes the product for multifamily property managers and also offers resident billing for student housing.Read 4 Oct 2026 · gozego.com
Integrations
Listed property-management integrations include Rent Manager, AppFolio, Enumerate, MRI Software, Resman, Yardi and many other PropTech systems.Read 21 Oct 2026 · gozego.com
Security
Zego says it commissions an annual SSAE18 review, complies with PCI Level 1 requirements for card data, and uses 256-bit encryption for sensitive data.Read 4 Oct 2026 · gozego.com
Support
Zego advertises personalized support, proactive Client Success Managers and 24x7x365 resident support.Read 21 Oct 2026 · gozego.com
Headquarters
San Diego, California, United StatesRead 28 Sep 2026 · gozego.com
Founded
2003Read 28 Sep 2026 · gozego.com
Analytics
Zego Insights provides utility usage and recoupment reporting, portfolio benchmarking, alerts, and customizable dashboards.Read 4 Oct 2026 · gozego.com
API authentication
API requests use an Authorization token obtained from a Zego Partnerships Manager.Read 21 Oct 2026 · developer.zego.com
API documentation
A public Zego REST API describes authenticated partner endpoints for customer status, shift login/logout and webhooks, but the documentation is insurance-focused rather than Utility-specific.Read 21 Oct 2026 · developer.zego.com
Automated payments
Zego pays utility invoices on time and sends invoice details into accounting software.Read 21 Oct 2026 · gozego.com
Company scale
LinkedIn lists Zego as a 201–500 employee company headquartered in San Diego, California, founded in 2003, serving more than 7,000 residential real-estate companies and 15 million units.Read 21 Oct 2026 · linkedin.com
Converged statements
Residents can receive one itemized statement combining rent, utilities and ancillary charges.Read 21 Oct 2026 · gozego.com
Expense management
Zego retrieves and audits utility invoices, resolves billing errors with providers, and pays invoices on clients’ behalf.Read 4 Oct 2026 · gozego.com
Funding news
Balderton reported on 10 March 2021 that Zego raised a $150 million Series C at a $1.1 billion valuation.Read 21 Oct 2026 · balderton.com
Insights reporting
Portfolio dashboards report utility expense, consumption and recoupment metrics, with benchmarking, trend analysis and anomaly detection.Read 21 Oct 2026 · gozego.com
Invoice auditing
Invoices are reviewed line by line and billing disputes can be handled with utility providers.Read 21 Oct 2026 · gozego.com
Invoice retrieval
Zego digitally retrieves utility invoices from providers and tracks missing bills.Read 21 Oct 2026 · gozego.com
Legal identity
Zego’s integration page identifies the operating entity as PayLease, LLC doing business as Zego.Read 21 Oct 2026 · gozego.com
Limit: delays and fees
GetApp summaries mention occasional payment delays, fees and setup difficulties.Read 21 Oct 2026 · getapp.com
Limit: resident app reliability
A Google Play reviewer reports login problems, rent-payment redirects to a website and slow messaging responses.Read 21 Oct 2026 · play.google.com
Limit: support responsiveness
G2 reviewers report generic ticket responses and occasional slow customer-service follow-up.Read 21 Oct 2026 · g2.com
Move-out billing
The product includes an automated move-out calculator for final utility charges.Read 21 Oct 2026 · gozego.com
Notable limits
Zego does not publish a price on its product pricing page and directs prospective customers to request pricing.Read 4 Oct 2026 · gozego.com
Ownership
Global Payments announced in May 2021 an agreement to acquire Zego from Vista Equity Partners for $925 million including a tax asset.Read 21 Oct 2026 · investors.globalpayments.com
Praise: usability and integration
G2 reviewers praise ease of invoicing, Rent Manager integration, team usability and payment processing.Read 21 Oct 2026 · g2.com
Praise: workflow efficiency
GetApp reviewers say Zego simplifies online payments, rent collection and account management, with useful integrations and reporting.Read 21 Oct 2026 · getapp.com
Prebill workflow
Zego provides a prebill review workflow with exception highlighting and editing capabilities.Read 21 Oct 2026 · gozego.com
Rating on G2
4.2 out of 5 from 4 reviews; the listing is categorized under insurance rather than utility management.Read 21 Oct 2026 · g2.com
Rating on GetApp
4.5 out of 5 from 91 verified reviews.Read 21 Oct 2026 · getapp.com
Rating on Google Play
Zego Living is rated 3.0 out of 5 from 1.1K reviews.Read 21 Oct 2026 · play.google.com
Rating on TrustRadius
No numerical rating is displayed; the page describes Zego Utility as covering invoice auditing, accounts payable and expense recovery.Read 21 Oct 2026 · trustradius.com
Resident billing
Resident billing supports submeter calculations and Ratio Utility Billing Services (RUBS), with utility charges combined with rent and other items on a resident statement.Read 4 Oct 2026 · gozego.com
Resident billing methods
Resident charges can be calculated using submeters or Ratio Utility Billing Services (RUBS).Read 21 Oct 2026 · gozego.com
Security controls
Zego states that it commissions an annual SSAE18 review, maintains PCI Level 1 compliance and uses 256-bit encryption.Read 21 Oct 2026 · gozego.com
Self-hosting
The reviewed pages describe a hosted service and provide no self-hosting option.Read 21 Oct 2026 · gozego.com
Utility types
The service supports recovery of water, sewer, trash, gas, recycling and electric expenses.Read 21 Oct 2026 · gozego.com
Vacant cost recovery
The system identifies residents who fail to transfer utilities, applies configurable grace periods and penalties, and recovers vacant-unit costs.Read 21 Oct 2026 · gozego.com
Web access
Zego says resident utility statements can be viewed and paid from any type of device, and staff can review prebills in the Zego Admin interface.Read 4 Oct 2026 · gozego.com

Plans and prices

Resident Utility Billing Priced on request Submeter or RUBS billing · converged rent and utility statements · portfolio benchmarking · regulatory compliance Read 21 Oct 2026 · gozego.com
Utility Expense Management Priced on request Utility accounts payable outsourcing · vacant-cost recovery · invoice auditing · payment and expense reporting Read 21 Oct 2026 · gozego.com
Zego Utility — Resident Utility Billing Priced on request Request pricing Multifamily and student housing · Submeter and/or RUBS billing Read 4 Oct 2026 · gozego.com
Zego Utility — Utility Expense Management Priced on request Request pricing Multifamily · Utility accounts payable, auditing, and cost recovery Read 4 Oct 2026 · gozego.com

Every Zego Utility plan and price →

Strong points and limits

Strong points

  • Automates invoice auditing, error resolution, and payment.
  • Supports submeter and RUBS billing.
  • Insights includes benchmarking, alerts, and dashboards.
  • Available on Android, iOS, and web.
  • States 24x7x365 resident support.

Limits

  • No free plan is listed.
  • Pricing requires a request.

Who it suits

It suits multifamily property managers handling utility expenses and resident billing, as well as student housing operators seeking resident billing. Residents can view and pay utility statements on any device.

Verdict

Zego Utility covers both utility expense management and resident billing, with reporting and named integrations. Prospective customers need to request pricing to learn the cost.

Where Specifiction places it

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