Utilities Group

Spec sheet

What it does

Utilities Group is an Australian billing platform for telco, utility and data-centre operators that rates usage and produces compliant invoices.Read 15 Oct 2026 · utilitiesgroup.com.au

Product

Utilities Group is an AI-native billing platform for telco, utilities and data centre operators.Read 8 Oct 2026 · utilitiesgroup.com.au

Integrations

Named integrations include AEMO/MSATS, distributor APIs, NBN Co B2B, carrier porting, BPAY, direct debit, Xero, NetSuite, SAP, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Snowflake, BigQuery, Databricks and Redshift.Read 15 Oct 2026 · utilitiesgroup.com.au

Compliance

The platform says it enforces AER Retail Code, TCP Code, Privacy Act, life-support, disconnection and hardship requirements.Read 15 Oct 2026 · utilitiesgroup.com.au

Support

Starter lists email and portal support; Growth adds priority support and a named customer-success manager; Enterprise lists 24/7 named on-call engineers.Read 15 Oct 2026 · utilitiesgroup.com.au

AI agents

Agents cover bill explanation, disputes, hardship triage, collections, tariff optimisation and meter-read validation, with operator approval controls.Read 15 Oct 2026 · utilitiesgroup.com.au

AI oversight

The maker says agent actions are explainable and auditable, and that human approval is required for actions affecting money or customer dignity.Read 8 Oct 2026 · utilitiesgroup.com.au

API and event interfaces

The platform advertises REST APIs, webhooks, SFTP and event streams for market, finance, DCIM, BMS, scheduler and upstream systems.Read 15 Oct 2026 · utilitiesgroup.com.au

Auditability

Agent prompts, tool calls, model responses and policy checks are recorded for replay and regulatory review.Read 15 Oct 2026 · utilitiesgroup.com.au

CATS automation

A CATS agent handles 1000-, 2000- and 4000-series transactions, learns distributor rejection patterns and keeps an audit trail.Read 15 Oct 2026 · utilitiesgroup.com.au

Company location

The company describes itself as Australian, with Australian hosting and data residency controls.Read 15 Oct 2026 · utilitiesgroup.com.au

Company name

The website footer identifies the maker as Utilities Group Pty Ltd.Read 15 Oct 2026 · utilitiesgroup.com.au

Company registration record

Australia’s ABN Lookup lists an active entity named UTILITIES GROUP PTY LTD with a New South Wales location code 2024.Read 15 Oct 2026 · abr.business.gov.au

Concessions

The utilities module checks and applies concession schemes across NSW, Victoria, Queensland, South Australia, Tasmania and the ACT with evidence trails.Read 15 Oct 2026 · utilitiesgroup.com.au

Customer portal

A white-labelled portal and mobile app provide usage views, payment plans, plan changes and hardship requests.Read 15 Oct 2026 · utilitiesgroup.com.au

Data-centre billing

Data-centre billing combines rack, cage and suite contracts, committed or metered kW, PUE recovery, cross-connects, remote hands and GPU-hours.Read 15 Oct 2026 · utilitiesgroup.com.au

Documentation

The public site exposes product, industry, pricing and insights pages, but no publicly accessible API reference or technical documentation page was found.Read 15 Oct 2026 · utilitiesgroup.com.au

Energy module

The utilities module covers electricity, gas, solar, batteries, EV charging and VPPs with NEM and AEMO/MSATS connectivity.Read 15 Oct 2026 · utilitiesgroup.com.au

GPU metering

GPU, node and job hours can be rated with reserved, burst and on-demand pricing plus commitment drawdown and overage.Read 15 Oct 2026 · utilitiesgroup.com.au

Independent market context

A LinkedIn industry post discussing Australian energy billing says legacy systems struggle with five-minute settlement, interval reads and evolving AER obligations.Read 15 Oct 2026 · linkedin.com

Intended customers

The platform is aimed at challenger and established retailers, large retailers, gentailers, carriers and data centre operators.Read 8 Oct 2026 · utilitiesgroup.com.au

Internal benchmark caveat

The vendor says its AI cost and performance benchmarks are internal comparisons and will vary with each customer’s book and workflow mix.Read 15 Oct 2026 · utilitiesgroup.com.au

Interval-meter support

Energy billing supports five-minute settlement data, NEM12/NEM13 ingestion, demand charges, time-of-use tariffs and controlled loads.Read 15 Oct 2026 · utilitiesgroup.com.au

Invoice generation

Invoices can contain plain-language AI explanations, branding, translations and delivery through email, SMS, post or a portal.Read 15 Oct 2026 · utilitiesgroup.com.au

Limit: review evidence

The major G2 and TrustRadius utilities category pages opened for this research do not provide customer reviews or ratings for Utilities Group.Read 15 Oct 2026 · g2.com

MCP extensibility

Customers can connect REST, GraphQL, gRPC or database tools by running an MCP server; the vendor says no proprietary SDK is required.Read 15 Oct 2026 · utilitiesgroup.com.au

Notable release

The utilities industry page announces four platform upgrades dated May 2026, including quoting, autonomous CATS handling, communications templating and bring-your-own Anthropic keys.Read 15 Oct 2026 · utilitiesgroup.com.au

Onboarding

The maker says onboarding is guided, most retailers go live in about 90 days, and a self-serve sandbox is on the roadmap.Read 8 Oct 2026 · utilitiesgroup.com.au

Onboarding limit

Onboarding is guided today, while a self-service sandbox is described as being on the roadmap.Read 15 Oct 2026 · utilitiesgroup.com.au

Praise: AI-native approach

The same independent post presents AI-native billing as a way to detect misreads, explain exceptions and resolve routine cases without manual handling.Read 15 Oct 2026 · linkedin.com

Pricing limitation

Published prices are indicative, require a formal proposal and carry minimum commercial terms.Read 15 Oct 2026 · utilitiesgroup.com.au

Pricing limits

Pricing is indicative, subject to a formal proposal, and minimum commercial terms apply; the maker says AI functionality is included in every plan with no per-agent fees.Read 8 Oct 2026 · utilitiesgroup.com.au

Rating and billing

The platform rates interval data, call-detail records, rack power and GPU-hour usage, and generates invoices with AI-written explanations.Read 8 Oct 2026 · utilitiesgroup.com.au

Rating on G2

Utilities Group is not shown among the products displayed on G2’s utilities category page, so no product rating or review count is provided there.Read 15 Oct 2026 · g2.com

Rating on TrustRadius

Utilities Group is not shown in the products listed on TrustRadius’s utilities category page, so no product rating or review count is provided there.Read 15 Oct 2026 · trustradius.com

Real-time rating

The rating engine processes interval data, call-detail records, rack-power readings and GPU-hour streams, including complex tariffs and demand charges.Read 15 Oct 2026 · utilitiesgroup.com.au

Security and privacy

The maker says customer data is hosted in Australia and is never used to train foundation models; Enterprise offers single-tenant deployment and data residency controls.Read 8 Oct 2026 · utilitiesgroup.com.au

Security design

The vendor states that customer data is hosted in Australia and is never used to train foundation models.Read 15 Oct 2026 · utilitiesgroup.com.au

Self-hosting

Enterprise includes dedicated single-tenant deployment, Australian data-residency controls, on-premises connectors and VPC options.Read 15 Oct 2026 · utilitiesgroup.com.au

Telco module

The telco module supports mobile, NBN, fixed wireless, voice and enterprise services, including number porting, CDR rating and TCP compliance.Read 15 Oct 2026 · utilitiesgroup.com.au

Plans and prices

Every Utilities Group plan and price →

Where Specifiction places it

• Utility Billing Software#5 of 268.3