Cogsdale CSM Utility Billing vs Utilities Group
Cogsdale CSM Utility Billing
cogsdale.com
Utilities Group
utilitiesgroup.com.auSide by side
| Figure | Cogsdale CSM Utility Billing | Utilities Group |
|---|---|---|
| Price from | — | A$0.80/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Utility Billing Software | 8.3 (#4) | 8.3 (#5) |
| Customer portal | The Customer Engagement Portal offers bill history, statements, online payments, wallets, pay-by-text, usage charts, CSV downloads and meter-reading submission. | A white-labelled portal and mobile app provide usage views, payment plans, plan changes and hardship requests. |
| Integrations | Cogsdale says it uses web services for automated integrations and identifies AMI, MDM, mobile apps, IVR, permits, and city management as complementary solution areas. | Named integrations include AEMO/MSATS, distributor APIs, NBN Co B2B, carrier porting, BPAY, direct debit, Xero, NetSuite, SAP, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Snowflake, BigQuery, Databricks and Redshift. |
| Intended customers | Cogsdale describes its solutions as serving utilities, local government agencies and municipalities, and investor-owned companies. | The platform is aimed at challenger and established retailers, large retailers, gentailers, carriers and data centre operators. |
| Support | Cogsdale offers functional and technical support services, and describes its support staff as experienced with mission-critical high-availability systems. | Starter lists email and portal support; Growth adds priority support and a named customer-success manager; Enterprise lists 24/7 named on-call engineers. |
| What it does | Cogsdale CSM is a convergent utility customer-service and billing system for electric, telecommunications, water, wastewater, stormwater, sewer, gas, refuse, internet, telephone and cable services. | Utilities Group is an Australian billing platform for telco, utility and data-centre operators that rates usage and produces compliant invoices. |
Plans
Cogsdale CSM Utility Billing
- BasicPriced on request
- Cogsdale CSM Utility BillingPriced on request
Utilities Group
- GrowthA$0.80 a month
- StarterA$1.20 a month
- EnterprisePriced on request
In their own words
Cogsdale CSM Utility Billing
Cogsdale CSM Utility Billing provides convergent billing for utility services, including electric, water, wastewater, sewer, gas, refuse, internet, telephone and cable. It supports flexible rates, unlimited routes, multiple billing plans and bills that combine services. Customer service tools bring together customer and premise information, activity history, payment arrangements, reports and document management. Payment channels include customer portals, IVR, kiosks and pay by text, with processing partnerships including InvoiceCloud and Paymentus. Collections cover overdue and delinquent payments, arrangements and extensions, agency exports, and bad debt or write-offs. The system can send bills and collection or payment-arrangement notices by email, SMS and electronic copies. Its MeterSense add-on works with leading AMI systems to manage and interpret smart meter data. Cogsdale describes a RESTful API using tokenized security and JSON, and offers managed cloud hosting with a stated 99.9%+ uptime guarantee. Listed platforms are Android and iOS. Pricing is on request.
Utilities Group
Utilities Group has no write-up on Specifiction yet; its figures are above.