CUSI Utility Billing vs Zero Friction
CUSI Utility Billing
cusi.comZero Friction
zerofriction.coSide by side
| Figure | CUSI Utility Billing | Zero Friction |
|---|---|---|
| Price from | $0.35/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Utility Billing Software | 8.6 (#2) | 7.7 (#9) |
| Company headquarters | The company headquarters is 300 South Church Street, Suite 200, Jonesboro, Arkansas 72401. | LinkedIn lists headquarters in Ghent, Flemish Region, Belgium. |
| Company size | LinkedIn places CUSI in the 51–200 employee range and displays 77 employees. | LinkedIn lists Zero Friction as a privately held software-development company with 11–50 employees. |
| Customer portal | CUSI’s Customer Web Portal provides account management, usage history, payment history, autopay and communication preferences. | An optional self-service portal lets end customers manage moves, view consumption and access invoices. |
| Founded | CUSI was founded in 1984. | LinkedIn lists the company as founded in 2018. |
| Headquarters | Jonesboro, Arkansas, USA | Ghent, Belgium |
| Integrations | CUSI lists integrations for work management, accounting, identity, printing and meter vendors including Neptune, Sensus, Kamstrup, Badger, Itron and Mueller Systems. | The integration catalog covers meter-data management, CRM, ERP, banking, reporting, payment, customer-service, accountancy, communication and e-invoicing systems. |
| Purpose | CUSI provides utility billing and customer information software for utilities. | Zero Friction is a cloud SaaS meter-to-cash and billing platform for heating and cooling suppliers. |
| Reporting | UMS creates templates and reports, while UB4 adds a report writer for saved custom reports and dashboards. | Users can export data to Excel, use embedded Power BI reports or send prepared data to a data warehouse. |
| Security | CUSI states that its products use latest encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested. | Zero Friction states that it is ISO 27001 certified and performs annual penetration testing. |
| Support | CUSI offers phone, email, and online chat support and reports a 60-minute average response time. | Support is included in monthly pricing, with 24/7 self-service and contact with support by chat, phone, or email during CET office hours. |
| What it does | CUSI provides customer information and utility billing software for water, sewer, electricity, natural gas, storm-water, refuse and other services. | Zero Friction is a SaaS meter-to-cash platform for district-heating, communal-heating and cooling suppliers, building managers and service providers. |
Plans
CUSI Utility Billing
- CIS Utility Billing$0.35 a month
- Utility Billing (UB4 or UMS)Priced on request
Zero Friction
- BPO EnterprisePriced on request
- BPO StandardPriced on request
- SaaSPriced on request
In their own words
CUSI Utility Billing
CUSI Utility Billing provides utility billing and customer information software. It offers UMS as an on-premise option and UB4 as a hosted, browser-based application available wherever there is an internet connection. UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting. UB4 includes a report writer for custom reports and dashboards. The CWP customer portal lets customers review usage and payment history, pay bills, register for services, and set communication preferences. MMRS supports meter reading from internet-enabled devices and wireless uploads to CUSI billing applications. CUSI lists more than 100 integrations across work management, accounting, identity verification, metering, and print systems, as well as custom integrations and APIs. The software supports water, sewer, electricity, natural gas, storm water, refuse, and other utility services. CUSI states that its products use current encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested; it also announced a SOC 2 Type II audit. Pricing is available on request.
Zero Friction
Zero Friction has no write-up on Specifiction yet; its figures are above.