AMCS Utility Billing vs Utility Redefined CIS

AMCS Utility Billing is a cloud-based contract and billing solution for utilities. Its billing engine rates and bills millions of records each day, and staff can use customer information management to view a complete account. The system accepts meter readings in varied formats and applies customer contract specifications, with support for multiple tariffs and time intervals. It produces customised invoices for email delivery or mailing through a vetted print house. A branded customer portal lets people view statements, pay online, and submit service requests. Payment methods also include phone, autopay, and mail, with integration to popular payment processors. AMCS describes the product for electricity, water, gas, air conditioning, and telecommunications utilities. For Australia, the solution is AEMO Certified, automates communications with the electricity market hub, and imports NEM12 and NEM13 data. It is delivered as cloud SaaS; AMCS says cloud delivery lets personnel work away from the office and avoids downtime for upgrades. The product page invites prospective customers to request a demo, but does not state a price.

Utility Redefined CIS is a web-based customer information system for utility billing, customer service, and operations. It is designed for water, electric, gas, and multi-service providers, with the maker targeting small and mid-sized utilities. The system manages service locations, meters, devices, billing cycles, routes, and imported meter reads. It calculates consumption, handles payment imports and reconciliation, and automates late fees. Utilities can define charge types and rates, set deposits, and manage customer payment plans. Payment features include online bill pay, account controls, and recurring payments. Staff can view account details, review daily consumption trends, adjust plans, and manage notifications and support tickets. Guided move-in and move-out workflows are included. The maker says the system is ready to integrate with existing systems. Related services cover cloud eBilling, data migration from AS/400, Oracle, and flat files, plus on-premises, cloud, and hybrid technical services. Pricing is available on request.