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Utility Redefined CIS

utilityredefined.com

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Spec score 6.8 #22 of 26 in Utility Billing Software

What it is

Utility Redefined CIS is a web-based customer information system for utility billing, customer service, and operations. It is designed for water, electric, gas, and multi-service providers, with the maker targeting small and mid-sized utilities. The system manages service locations, meters, devices, billing cycles, routes, and imported meter reads. It calculates consumption, handles payment imports and reconciliation, and automates late fees. Utilities can define charge types and rates, set deposits, and manage customer payment plans. Payment features include online bill pay, account controls, and recurring payments. Staff can view account details, review daily consumption trends, adjust plans, and manage notifications and support tickets. Guided move-in and move-out workflows are included. The maker says the system is ready to integrate with existing systems. Related services cover cloud eBilling, data migration from AS/400, Oracle, and flat files, plus on-premises, cloud, and hybrid technical services. Pricing is available on request.

Spec sheet

Purpose
The Customer Information System is a web based solution for utility billing, customer service, and operations.Read 8 Oct 2026 · utilityredefined.com
Product
The Customer Information System is described as a modern, web-based solution for utility billing, customer service, and operations.Read 9 Oct 2026 · utilityredefined.com
Integrations
The eBilling System page says it works with nearly any internal software or database used to manage customers and bills.Read 9 Oct 2026 · utilityredefined.com
Security
The Technical Services page describes regular patching, updates, cybersecurity protocols, and proactive threat mitigation.Read 9 Oct 2026 · utilityredefined.com
Headquarters
The site lists Utility Redefined at 1315 Cleveland St., Clearwater, Florida 33755.Read 9 Oct 2026 · utilityredefined.com
Founded
The pages opened do not state a founding year.Read 9 Oct 2026 · utilityredefined.com
Billing
It calculates consumption, supports payment imports and reconciliation, and provides automated late fee processing.Read 8 Oct 2026 · utilityredefined.com
Cloud billing
The separate eBilling System is described as a cloud-hosted solution for small and medium-sized utility companies.Read 9 Oct 2026 · utilityredefined.com
Customer service
Staff can access account details, review daily consumption trends, adjust pay plans, and manage notifications and support tickets.Read 8 Oct 2026 · utilityredefined.com
Data migration
The Data Migration Tool page describes migrations from AS/400, Oracle, flat files, and other systems, with data mapping, normalization, and delta migration support.Read 9 Oct 2026 · utilityredefined.com
Deployment services
Technical Services support on-premises, cloud, and hybrid environments, including system setup, configuration, and ongoing support.Read 9 Oct 2026 · utilityredefined.com
eBilling features
The eBilling page lists flexible bill grouping and manual or automatic billing cadence options, including daily, weekly, or monthly.Read 9 Oct 2026 · utilityredefined.com
Industries
The CIS is designed for water, electric, gas, and multi-service providers.Read 8 Oct 2026 · utilityredefined.com
Operations
The system manages service locations, meters and devices, billing cycles, routes, and meter reads imported from metering systems.Read 8 Oct 2026 · utilityredefined.com
Payments
The CIS supports online bill pay, account controls, and recurring payments.Read 8 Oct 2026 · utilityredefined.com
Rates and plans
Utilities can define charge types and service rates, set deposits, and manage customer pay plans.Read 8 Oct 2026 · utilityredefined.com
Sales
The site invites prospective customers to request a demo; it does not state a price on the pages opened.Read 9 Oct 2026 · utilityredefined.com
Service reporting
Utility Redefined says its technical services provide service-level agreements and system performance reports.Read 9 Oct 2026 · utilityredefined.com
Support and sales
The company invites prospective customers to schedule a personalized demo and says expert support is available throughout the process.Read 8 Oct 2026 · utilityredefined.com
Target customers
Utility Redefined says its solutions are designed for small and mid-sized utilities across water, gas, and electric sectors.Read 9 Oct 2026 · utilityredefined.com
Workflows
The CIS includes guided move-in and move-out workflows.Read 8 Oct 2026 · utilityredefined.com

Strong points and limits

Strong points

  • Supports four utility categories
  • Imports meter data
  • Automates late fees
  • Recurring payments and online bill pay
  • Guided move-in and move-out

Limits

  • Pricing is available only on request
  • No security certification is stated
  • Implementation may involve migration services

Who it suits

Utility Redefined CIS suits small and mid-sized water, electric, gas, and multi-service utilities. It fits teams needing billing, meter imports, payments, customer accounts, and service workflows in one web system.

Verdict

Utility Redefined CIS brings utility billing, customer service, meter data, payments, and account management together online. Prospective buyers need a demo and pricing discussion to assess fit and cost.

Where Specifiction places it

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