SkyBill Utility Billing vs Utility Redefined CIS

SkyBill Utility Billing is utility management, billing and customer information software for utility providers, property managers and municipalities. It calculates periodic bills from meter readings or flat rates, with configurable tariffs for services, customers, properties, quantities and time periods. External meter-reading gateways can send data automatically, and the system checks for incomplete entries and unusual usage differences. Customers can use the portal to review bills, consumption and payment histories, enter meter readings, contact their provider and optionally pay online. Listed payment gateways include Stripe, PayPal, Payzee and First Data; others are available on request. Integrations include ERP, bank gateways, SMS messaging, debt collection and client portals. SkyBill is offered as cloud SaaS, with on-premises deployment available on request. The company says its SaaS environment is in a European Tier III data center and that it provides backups and cybersecurity measures. Its free trial is limited to one user, 100 meter points or agreements and five external web solution users; access may end after 30 days without system use. The billing product does not itself provide SMS delivery.

Utility Redefined CIS is a web-based customer information system for utility billing, customer service, and operations. It is designed for water, electric, gas, and multi-service providers, with the maker targeting small and mid-sized utilities. The system manages service locations, meters, devices, billing cycles, routes, and imported meter reads. It calculates consumption, handles payment imports and reconciliation, and automates late fees. Utilities can define charge types and rates, set deposits, and manage customer payment plans. Payment features include online bill pay, account controls, and recurring payments. Staff can view account details, review daily consumption trends, adjust plans, and manage notifications and support tickets. Guided move-in and move-out workflows are included. The maker says the system is ready to integrate with existing systems. Related services cover cloud eBilling, data migration from AS/400, Oracle, and flat files, plus on-premises, cloud, and hybrid technical services. Pricing is available on request.