CUSI Utility Billing vs Utility Redefined CIS
CUSI Utility Billing
cusi.comUtility Redefined CIS
utilityredefined.comSide by side
| Figure | CUSI Utility Billing | Utility Redefined CIS |
|---|---|---|
| Price from | $0.35/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 2 | 0 |
| Spec score · Utility Billing Software | 8.6 (#2) | 6.8 (#22) |
| Founded | CUSI was founded in 1984. | The pages opened do not state a founding year. |
| Headquarters | Jonesboro, Arkansas, USA | The site lists Utility Redefined at 1315 Cleveland St., Clearwater, Florida 33755. |
| Industries | UMS supports services including water, sewer, electricity, natural gas, storm water, and refuse. | The CIS is designed for water, electric, gas, and multi-service providers. |
| Integrations | CUSI lists integrations for work management, accounting, identity, printing and meter vendors including Neptune, Sensus, Kamstrup, Badger, Itron and Mueller Systems. | The eBilling System page says it works with nearly any internal software or database used to manage customers and bills. |
| Purpose | CUSI provides utility billing and customer information software for utilities. | The Customer Information System is a web based solution for utility billing, customer service, and operations. |
| Security | CUSI states that its products use latest encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested. | The Technical Services page describes regular patching, updates, cybersecurity protocols, and proactive threat mitigation. |
Plans
CUSI Utility Billing
- CIS Utility Billing$0.35 a month
- Utility Billing (UB4 or UMS)Priced on request
In their own words
CUSI Utility Billing
CUSI Utility Billing provides utility billing and customer information software. It offers UMS as an on-premise option and UB4 as a hosted, browser-based application available wherever there is an internet connection. UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting. UB4 includes a report writer for custom reports and dashboards. The CWP customer portal lets customers review usage and payment history, pay bills, register for services, and set communication preferences. MMRS supports meter reading from internet-enabled devices and wireless uploads to CUSI billing applications. CUSI lists more than 100 integrations across work management, accounting, identity verification, metering, and print systems, as well as custom integrations and APIs. The software supports water, sewer, electricity, natural gas, storm water, refuse, and other utility services. CUSI states that its products use current encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested; it also announced a SOC 2 Type II audit. Pricing is available on request.
Utility Redefined CIS
Utility Redefined CIS is a web-based customer information system for utility billing, customer service, and operations. It is designed for water, electric, gas, and multi-service providers, with the maker targeting small and mid-sized utilities. The system manages service locations, meters, devices, billing cycles, routes, and imported meter reads. It calculates consumption, handles payment imports and reconciliation, and automates late fees. Utilities can define charge types and rates, set deposits, and manage customer payment plans. Payment features include online bill pay, account controls, and recurring payments. Staff can view account details, review daily consumption trends, adjust plans, and manage notifications and support tickets. Guided move-in and move-out workflows are included. The maker says the system is ready to integrate with existing systems. Related services cover cloud eBilling, data migration from AS/400, Oracle, and flat files, plus on-premises, cloud, and hybrid technical services. Pricing is available on request.