AMCS Utility Billing vs VIP Utility Billing
AMCS Utility Billing
amcsgroup.comVIP Utility Billing
mysoftwaresolutions.comSide by side
| Figure | AMCS Utility Billing | VIP Utility Billing |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 0 |
| Spec score · Utility Billing Software | 7.6 (#10) | 6.9 (#21) |
| Customer portal | Customers can use a customizable branded portal to view statements, pay online, and submit service requests. | The VIP Web Portal supports online bill presentation, emailed bill notices, web payments, and email or text notifications. |
| Founded | 2003 | 1978 |
| Headquarters | Limerick, Ireland | Dayton, Ohio, United States |
| Pricing | The product page directs prospective customers to request a demo and does not state a price. | The product page invites prospective customers to contact the vendor for a conversation and does not state a price. |
| Security | AMCS describes the cloud solution as supporting efficient and secure operations, but the product page gives no specific security certification. | The vendor describes the VIP Web Portal as PCI compliant. |
| Support | AMCS offers customer support and professional services through links on its corporate site. | The vendor says its utility billing support and implementation team resolves most service requests in under four hours on average. |
In their own words
AMCS Utility Billing
AMCS Utility Billing is a cloud-based contract and billing solution for utilities. Its billing engine rates and bills millions of records each day, and staff can use customer information management to view a complete account. The system accepts meter readings in varied formats and applies customer contract specifications, with support for multiple tariffs and time intervals. It produces customised invoices for email delivery or mailing through a vetted print house. A branded customer portal lets people view statements, pay online, and submit service requests. Payment methods also include phone, autopay, and mail, with integration to popular payment processors. AMCS describes the product for electricity, water, gas, air conditioning, and telecommunications utilities. For Australia, the solution is AEMO Certified, automates communications with the electricity market hub, and imports NEM12 and NEM13 data. It is delivered as cloud SaaS; AMCS says cloud delivery lets personnel work away from the office and avoids downtime for upgrades. The product page invites prospective customers to request a demo, but does not state a price.
VIP Utility Billing
VIP Utility Billing has no write-up on Specifiction yet; its figures are above.