VIP Utility Billing

Spec sheet

Purpose

VIP Utility Billing is cloud-based billing software for local governments, rural water systems, and other utility agencies, including providers of water, electricity, sewer, or sanitation.Read 8 Oct 2026 · mysoftwaresolutions.com

Integrations

The vendor says VIP Utility Billing integrates with VIP Accounting, VIP Budgeting & Analytics, payment platforms, and metering systems; external integrations depend on the system and typically use import/export or direct APIs with partners.Read 8 Oct 2026 · mysoftwaresolutions.com

Security

The vendor describes the VIP Web Portal as PCI compliant.Read 8 Oct 2026 · mysoftwaresolutions.com

Support

The vendor says its utility billing support and implementation team resolves most service requests in under four hours on average.Read 8 Oct 2026 · mysoftwaresolutions.com

Headquarters

Dayton, Ohio, United StatesRead 28 Sep 2026 · mysoftwaresolutions.com

Founded

1978Read 28 Sep 2026 · mysoftwaresolutions.com

Account management

Staff can view active and inactive accounts, link multiple billing locations to a customer, and add notes that carry over with the customer.Read 8 Oct 2026 · mysoftwaresolutions.com

Account tools

Users can view account details in a centralized dashboard, filter data grids, and export data to Excel or Word.Read 8 Oct 2026 · mysoftwaresolutions.com

Backflow management

Backflow management tracks device testing and certification and can generate customer letters about certification requirements.Read 8 Oct 2026 · mysoftwaresolutions.com

Billing controls

High and low alerts flag abnormal bills, while approval workflows support secure adjustments and rate changes can be scheduled in advance.Read 8 Oct 2026 · mysoftwaresolutions.com

Billing features

The software supports unlimited flat-rate or metered services, scheduled automatic billing, high and low bill alerts, billing and rate histories, and scheduled rate changes.Read 8 Oct 2026 · mysoftwaresolutions.com

Cloud security

The vendor says VIP Cloud uses AWS and provides built-in firewalls, encryption, and security controls mapped to NIST and CIS frameworks.Read 8 Oct 2026 · mysoftwaresolutions.com

Customer portal

The VIP Web Portal supports online bill presentation, emailed bill notices, web payments, and email or text notifications.Read 8 Oct 2026 · mysoftwaresolutions.com

Deposits and payment plans

It can automate deposit applications and refunds, offer electric budget billing, and create payment arrangements for one or multiple charges.Read 8 Oct 2026 · mysoftwaresolutions.com

GIS and work orders

The product integrates with ESRI Workforce for mobile order management, and work orders can be initiated in the office or in the field.Read 8 Oct 2026 · mysoftwaresolutions.com

GIS integration

The product integrates with ESRI Workforce for mobile work order management and field dispatch.Read 8 Oct 2026 · mysoftwaresolutions.com

Implementation

The vendor describes implementation with data conversion and validation, training and testing environments, third-party integration finalization, and remote support after launch.Read 8 Oct 2026 · mysoftwaresolutions.com

Meters and field work

The product is compatible with a variety of metering systems and tracks meter installation, maintenance, and testing history.Read 8 Oct 2026 · mysoftwaresolutions.com

Meters and work orders

It is compatible with a variety of metering systems, tracks meter installation and maintenance history, and supports customizable printed work orders initiated in the office or field.Read 8 Oct 2026 · mysoftwaresolutions.com

Other utility operations

Features include landlord account tracking, billing for non-utility charges, and tracking backflow device testing and certification.Read 8 Oct 2026 · mysoftwaresolutions.com

Payment security

The vendor states that its VIP Web Portal is PCI compliant.Read 8 Oct 2026 · mysoftwaresolutions.com

Pricing

The product page invites prospective customers to contact the vendor for a conversation and does not state a price.Read 8 Oct 2026 · mysoftwaresolutions.com

Where Specifiction places it

• Utility Billing Software#21 of 266.9