CivicPlus Utility Billing vs VIP Utility Billing
CivicPlus Utility Billing
civicplus.comVIP Utility Billing
mysoftwaresolutions.comSide by side
| Figure | CivicPlus Utility Billing | VIP Utility Billing |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 2 | 0 |
| Spec score · Utility Billing Software | 8.4 (#3) | 6.9 (#21) |
| Founded | 1998 | 1978 |
| Headquarters | Manhattan, Kansas, United States | Dayton, Ohio, United States |
| Integrations | The product connects with supported ERP systems, GIS platforms, metering technologies, payment processing providers, and CivicPlus Asset Management. | The vendor says VIP Utility Billing integrates with VIP Accounting, VIP Budgeting & Analytics, payment platforms, and metering systems; external integrations depend on the system and typically use import/export or direct APIs with partners. |
| Pricing | CivicPlus asks prospective customers to request a custom pricing estimate; the opened pricing page does not list a price. | The product page invites prospective customers to contact the vendor for a conversation and does not state a price. |
| Purpose | CivicPlus Utility Billing is a cloud-based system for local governments to manage utility billing, payments, account information, and field operations. | VIP Utility Billing is cloud-based billing software for local governments, rural water systems, and other utility agencies, including providers of water, electricity, sewer, or sanitation. |
| Security | CivicPlus says it uses PCI-compliant payment solutions, conducts third-party vulnerability scans, and regularly performs outside system vulnerability assessments. | The vendor describes the VIP Web Portal as PCI compliant. |
| Support | CivicPlus states customers receive onboarding resources, training and ongoing support, with human support contact available from the Help Center. | The vendor says its utility billing support and implementation team resolves most service requests in under four hours on average. |
Plans
CivicPlus Utility Billing
- CivicPlus Utility BillingPriced on request
- Utility BillingPriced on request
In their own words
CivicPlus Utility Billing
CivicPlus Utility Billing is a cloud-based system for local governments managing utility accounts, billing, payments, and field operations. It supports municipal services including water, sewer, sanitation, and electric. A rules-based billing engine automates invoicing and payment processing and handles complex rate structures. Residents can use a portal to review usage history and balances, make payments, and submit or track service requests. Mobile work orders and GIS-powered task management link field assignments with billing workflows. Completed service actions such as meter changes, repairs, and shutoffs update billing records in real time. The system connects with supported ERP systems, GIS platforms, metering technologies, payment providers, and CivicPlus Asset Management. CivicPlus says it uses PCI-compliant payment solutions and conducts vulnerability scans and outside system assessments. It states that its solutions maintain 99.9% uptime and offers 24/7/365 emergency support; Utility Billing customers receive onboarding resources, training, and ongoing support. The product is designed for local governments, including small and midsized governments and resource-constrained teams. Pricing is custom and available by request.
VIP Utility Billing
VIP Utility Billing has no write-up on Specifiction yet; its figures are above.