CUSI Utility Billing vs VIP Utility Billing
CUSI Utility Billing
cusi.comVIP Utility Billing
mysoftwaresolutions.comSide by side
| Figure | CUSI Utility Billing | VIP Utility Billing |
|---|---|---|
| Price from | $0.35/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 0 |
| Spec score · Utility Billing Software | 8.6 (#2) | 6.9 (#21) |
| Billing features | UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting. | The software supports unlimited flat-rate or metered services, scheduled automatic billing, high and low bill alerts, billing and rate histories, and scheduled rate changes. |
| Customer portal | CUSI’s Customer Web Portal provides account management, usage history, payment history, autopay and communication preferences. | The VIP Web Portal supports online bill presentation, emailed bill notices, web payments, and email or text notifications. |
| Founded | CUSI was founded in 1984. | 1978 |
| Headquarters | Jonesboro, Arkansas, USA | Dayton, Ohio, United States |
| Integrations | CUSI lists integrations for work management, accounting, identity, printing and meter vendors including Neptune, Sensus, Kamstrup, Badger, Itron and Mueller Systems. | The vendor says VIP Utility Billing integrates with VIP Accounting, VIP Budgeting & Analytics, payment platforms, and metering systems; external integrations depend on the system and typically use import/export or direct APIs with partners. |
| Purpose | CUSI provides utility billing and customer information software for utilities. | VIP Utility Billing is cloud-based billing software for local governments, rural water systems, and other utility agencies, including providers of water, electricity, sewer, or sanitation. |
| Security | CUSI states that its products use latest encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested. | The vendor describes the VIP Web Portal as PCI compliant. |
| Support | CUSI offers phone, email, and online chat support and reports a 60-minute average response time. | The vendor says its utility billing support and implementation team resolves most service requests in under four hours on average. |
Plans
CUSI Utility Billing
- CIS Utility Billing$0.35 a month
- Utility Billing (UB4 or UMS)Priced on request
In their own words
CUSI Utility Billing
CUSI Utility Billing provides utility billing and customer information software. It offers UMS as an on-premise option and UB4 as a hosted, browser-based application available wherever there is an internet connection. UMS supports customer management, services and devices, work orders, billing schedules, payments, and reporting. UB4 includes a report writer for custom reports and dashboards. The CWP customer portal lets customers review usage and payment history, pay bills, register for services, and set communication preferences. MMRS supports meter reading from internet-enabled devices and wireless uploads to CUSI billing applications. CUSI lists more than 100 integrations across work management, accounting, identity verification, metering, and print systems, as well as custom integrations and APIs. The software supports water, sewer, electricity, natural gas, storm water, refuse, and other utility services. CUSI states that its products use current encryption standards, follow NIST guidelines, and are PCI, FIPS, and SOC 2 attested; it also announced a SOC 2 Type II audit. Pricing is available on request.
VIP Utility Billing
VIP Utility Billing has no write-up on Specifiction yet; its figures are above.