AMCS Utility Billing vs Zero Friction
AMCS Utility Billing
amcsgroup.comZero Friction
zerofriction.coSide by side
| Figure | AMCS Utility Billing | Zero Friction |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 3 |
| Spec score · Utility Billing Software | 7.6 (#10) | 7.7 (#9) |
| Billing | Its billing engine bills and rates millions of records every day. | The platform supports invoicing based on fixed or consumption-related rates and cost distribution, with invoices sent by email or post. |
| Company headquarters | AMCS lists its UK office at Suite 1, 3rd Floor, 63 Kew Road, Richmond, Surrey, TW9 2NQ, United Kingdom. | LinkedIn lists headquarters in Ghent, Flemish Region, Belgium. |
| Customer portal | Customers can use a customizable branded portal to view statements, pay online, and submit service requests. | An optional self-service portal lets end customers manage moves, view consumption and access invoices. |
| Founded | 2003 | LinkedIn lists the company as founded in 2018. |
| Headquarters | Limerick, Ireland | Ghent, Belgium |
| Payments | Customers can pay online, by phone, or through autopay, with integrations to popular payment processors. | Payment features include direct debits, manual transfers, QR codes or payment links, automated reminders, and payment plans. |
| Security | AMCS describes the cloud solution as supporting efficient and secure operations, but the product page gives no specific security certification. | Zero Friction states that it is ISO 27001 certified and performs annual penetration testing. |
| Support | AMCS offers customer support and professional services through links on its corporate site. | Support is included in monthly pricing, with 24/7 self-service and contact with support by chat, phone, or email during CET office hours. |
Plans
Zero Friction
- BPO EnterprisePriced on request
- BPO StandardPriced on request
- SaaSPriced on request
In their own words
AMCS Utility Billing
AMCS Utility Billing is a cloud-based contract and billing solution for utilities. Its billing engine rates and bills millions of records each day, and staff can use customer information management to view a complete account. The system accepts meter readings in varied formats and applies customer contract specifications, with support for multiple tariffs and time intervals. It produces customised invoices for email delivery or mailing through a vetted print house. A branded customer portal lets people view statements, pay online, and submit service requests. Payment methods also include phone, autopay, and mail, with integration to popular payment processors. AMCS describes the product for electricity, water, gas, air conditioning, and telecommunications utilities. For Australia, the solution is AEMO Certified, automates communications with the electricity market hub, and imports NEM12 and NEM13 data. It is delivered as cloud SaaS; AMCS says cloud delivery lets personnel work away from the office and avoids downtime for upgrades. The product page invites prospective customers to request a demo, but does not state a price.
Zero Friction
Zero Friction has no write-up on Specifiction yet; its figures are above.