AmmarAI Smart Inbox vs DelightChat
AmmarAI Smart Inbox
ammarai.com
DelightChat
delightchat.ioSide by side
| Figure | AmmarAI Smart Inbox | DelightChat |
|---|---|---|
| Price from | $9.99/mo | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Social Customer Service Software | 7.7 (#14) | 8.2 (#9) |
| Security | The privacy policy says data is encrypted in transit with TLS and at rest by hosting providers, and production access is restricted, authenticated, and logged. | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. |
| Support | The privacy policy directs privacy requests to [email protected] and says the company answers them within 30 days. | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. |
Plans
AmmarAI Smart Inbox
- Starter$9.99 a month
- Professional$29.99 a month
- Ultimate$59.99 a month
- FreePrice not published
In their own words
AmmarAI Smart Inbox
AmmarAI Smart Inbox brings website chat, email, Instagram and Facebook messages, post comments, and WhatsApp into one threaded inbox. Its AI labels conversations by intent, urgency, sentiment, and language, and can draft replies in a business’s voice. Teams can permit automatic replies, require approval before drafts are sent, or direct selected topics to a person. Conversations can be matched to existing contacts and linked to deals, or turned into leads, tasks, or CRM deals. Teams can assign or snooze threads, leave internal notes, and hand conversations to another person mid-thread. Reports cover channel volume, response and resolution times, top intents, sentiment, and questions the AI could not answer. The service runs in a browser on desktop and mobile without installation; there is no mobile app. Every tool is included on every plan, while allowances and some limits vary. The permanent free plan pauses generation when its monthly allowance runs out. Paid plans are Starter at $9.99/mo, Professional at $29.99/mo, and Ultimate at $59.99/mo.
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.