AmplifAI Quality Assurance vs JustCall Speech Analytics

AmplifAI Quality Assurance transcribes and scores customer interactions, linking quality findings to coaching, performance, and recognition workflows. It covers voice, chat, email, surveys, and AI agent conversations, with routine contacts scored automatically and complex interactions flagged for human review. Quality teams can use customizable evaluation forms, calibration, reporting, and dispute and appeal trails. Low scores or automatic failures can trigger coaching; standout interactions can prompt recognition. The platform also analyzes sentiment, intent, topics, and behavior to surface trends and root causes, and checks interactions for compliance misses and risky behavior. For AI agents, it evaluates resolution, compliance, and customer experience. AmplifAI describes more than 150 data-source integrations, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio. Deployment options include cloud-first, on-premise, and private cloud, including a customer's cloud infrastructure. The company says it redacts sensitive information before AI processing, encrypts data in transit and at rest, and does not store call recordings long-term. Pricing is on request.

JustCall Speech Analytics provides call analysis with tools for live call analysis, sentiment analysis, compliance monitoring and automatic topic detection. It also includes agent coaching tools. The service is available on Android, iOS and the web. JustCall lists a 14-day trial, but no free plan. Team costs $29 a month billed annually, with a minimum of two licenses. Pro is $49 a month billed annually, and Pro Plus is $89 a month billed annually; both also require at least two licenses. Business has no listed price and requires a minimum of 10 licenses. SalesPro has no listed price and requires at least two licenses. The listed starting rate is $29/user/mo on annual billing. JustCall is headquartered in San Francisco, California, United States. Teams comparing options should account for annual billing and the license minimums alongside the analysis and coaching tools.