AnswerIt vs Reviewshake

AnswerIt is a web service that generates suggested replies to customer reviews using a business profile and AI. Paste a review and it returns a draft in seconds, using the profile’s tone, industry and goals as context. Drafts can be made shorter, longer or more direct, and users can add their own instruction. The service lists Google, Yelp, TripAdvisor, Facebook and Airbnb among supported review platforms, with examples for restaurants, hotels, retail businesses, gyms, salons and dental practices. AnswerIt uses OpenAI GPT-4o, sending review text and business context to OpenAI for generation. It stores pasted reviews and generated responses, and says it does not sell personal data or use it for advertising. Replies are suggestions that users must review and edit; automatic publishing is not available. The Free plan is free for five responses monthly. Pro costs $9 a month, billed monthly.

Reviewshake is a web-based reputation management platform that automates review invitations and monitors feedback from more than 100 sites in one dashboard. Invitations can go out through SMS, email, and QR codes. Supported sources include Google, Facebook, Tripadvisor, Booking.com, Airbnb, Amazon, app stores, G2Crowd, Gartner, Reviews.io, Sitejabber, OpenTable, Zomato, Healthgrades, Glassdoor, Indeed, The Knot, and WeddingWire. AI summarizes sentiment across sites and locations and drafts on-brand replies for approval. The platform also compares local competitors by ratings, response times, and feedback. Starter costs $29 a month and includes one location, one user, up to three sources, and 250 monthly email invitations. Growth costs $59 a month; Ultimate costs $99 a month and includes customer chat and competitor tracking. Agency starts at $199 a month and is 100% white labeled. Plans have no setup fees or contracts, and a 14-day trial is listed. Reviewshake was founded in 2018 and is headquartered in Newark, Delaware.