AnyDesktops vs BeyondTrust Remote Support
AnyDesktops
anydesktops.com
BeyondTrust Remote Support
beyondtrust.comSide by side
| Figure | AnyDesktops | BeyondTrust Remote Support |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Remote Support Software | 8.4 (#13) | 8.7 (#7) |
| Spec score · Remote support tools | 8.3 (#19) | 8.1 (#26) |
| Spec score · Remote desktop software | 7.7 (#94) | 8.7 (#25) |
| Access mode | both | both |
| File transfer | Files can be sent in either direction during a session, and transfer can be disabled per group. | Yes |
| Free plan | Yes | No |
| Mobile apps | Yes | Yes |
| Remote control | Users can view and control a remote screen with keyboard and mouse. | Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks. |
| Session recording | Optional session recording is offered for training and audit. | Yes |
| Supported platforms | Windows,Linux,Android | Windows,macOS,Linux,Chrome OS,iOS,Android |
Plans
In their own words
AnyDesktops
AnyDesktops has no write-up on Specifiction yet; its figures are above.
BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.