Apache Unomi vs Lucidya
Apache Unomi
unomi.apache.org
Lucidya
lucidya.comSide by side
| Figure | Apache Unomi | Lucidya |
|---|---|---|
| Price from | Free | $125/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 4 |
| Spec score · Customer Intelligence | 8.9 (#1) | 7.6 (#10) |
| Integrations | The getting started page names CMSs, CRMs, issue trackers, and native mobile applications as systems Unomi can integrate with. | OmniServe says it connects to 30+ platforms across social media, messaging, reviews, and other channels. |
| Product | Apache Unomi is a Java server for managing customer, lead, and visitor data and personalizing customer experiences. | Lucidya describes its platform as an AI-native customer experience management suite for customer engagement and resolution. |
| Security | The download page advises verifying files using PGP or MD5 signatures and provides PGP and SHA512 files for the current release. | The OmniServe pricing page says all plans include encrypted data transmission and storage; Enterprise includes a Security & Compliance Pack listing SOC 2, ISO certifications, PDPL, and SDAIA compliance. |
| Support | The project provides user and developer mailing lists, a monthly online meeting, a Slack channel, and a JIRA bug tracker. | Growth includes knowledge base, community, digital onboarding, chat support, and virtual onboarding; Enterprise includes a dedicated customer success manager and email/phone support. |
Plans
Lucidya
- Growth$125 a month
- Enterprise$250 a month
- Growth$125 a month
- Enterprise$250 a month
In their own words
Apache Unomi
Apache Unomi is a Java server for managing customer, lead and visitor data and personalizing customer experiences. It tracks users, builds profiles progressively and associates events with those profiles. Its rules can respond when profile events are collected, while dynamic segments classify profiles into groups. The privacy REST API lets integrators provide controls for tracking, data review, anonymization and deletion, but Unomi has no default interface for these controls, so developers must expose them. Unomi runs as an OSGi application inside Apache Karaf, uses Elasticsearch for storage and communicates through HTTP REST requests with JSON. Its plugin system supports conditions, actions, beacon tracking and push notifications. Listed uses include website personalization, mobile app data collection, store beacon connections and sending scored leads to a CRM. The project names CMSs, CRMs, issue trackers and native mobile apps as integration targets. It is self-hosted, with Docker images and a Java quick-start guide; the project describes installation as unzip and run. Apache Unomi is an Apache open-source project under the Apache License v2 and costs nothing.