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Lucidya

lucidya.com

From $125/mo WebAPI
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Spec score 7.6 #10 of 30 in Brand Intelligence Software

Spec sheet

Product
Lucidya describes its platform as an AI-native customer experience management suite for customer engagement and resolution.Read 29 Sep 2026 · lucidya.com
Free plan
NoRead 20 Sep 2026 · global.lucidya.com
Integrations
OmniServe says it connects to 30+ platforms across social media, messaging, reviews, and other channels.Read 29 Sep 2026 · lucidya.com
Security
The OmniServe pricing page says all plans include encrypted data transmission and storage; Enterprise includes a Security & Compliance Pack listing SOC 2, ISO certifications, PDPL, and SDAIA compliance.Read 29 Sep 2026 · lucidya.com
Support
Growth includes knowledge base, community, digital onboarding, chat support, and virtual onboarding; Enterprise includes a dedicated customer success manager and email/phone support.Read 29 Sep 2026 · lucidya.com
Headquarters
Riyadh, Saudi ArabiaRead 28 Sep 2026 · lucidya.com
Founded
2016Read 28 Sep 2026 · lucidya.com
Company
Lucidya says it was founded in Jeddah, Saudi Arabia, in 2016.Read 29 Sep 2026 · lucidya.com
Access controls
The pricing page says SSO is included in both listed tiers and notes full role-based access controls with custom roles and granular permissions are not yet available.Read 29 Sep 2026 · lucidya.com
AI Agent
Lucidya’s AI Agent handles routine customer queries in multilingual, culturally nuanced conversations and can escalate complex issues to people.Read 29 Sep 2026 · lucidya.com
APIs
Lucidya documents APIs for Social Listening data extraction, real-time alert webhooks, and access to its AI models for sentiment analysis, dialect recognition, and attribute identification.Read 29 Sep 2026 · lucidya.com
Arabic analysis
Lucidya states its Arabic sentiment analysis is 92% accurate across 15 dialects.Read 29 Sep 2026 · lucidya.com
OmniServe
OmniServe brings customer interactions into a single inbox and includes ticketing, workflows, social publishing, and agent performance tools.Read 29 Sep 2026 · lucidya.com
Social listening
Social Listening monitors accounts and keywords and analyzes sentiment across social channels in real time.Read 29 Sep 2026 · lucidya.com
Target customers
Lucidya says it serves large enterprise and government clients worldwide, with 120+ such clients.Read 29 Sep 2026 · lucidya.com

Plans and prices

Growth $125 a month Bi-annual or annual invoicing · Min: 6 seats Up to 20 users · 150 replies (15-minute limit for X) · 800 replies (24-hours limit for X) · 12 months data retention · 50,000 Survey responses · 100 AI Agent conversations / pooled account credits per seat Read 20 Sep 2026 · global.lucidya.com
Enterprise $250 a month Annual or multi-year invoicing · Min: 12 seats 12+ users · 400 replies (15-minute limit for X) · 2,000 replies (24-hours limit for X) · 12 months data retention · 100,000 Survey responses · 100 AI Agent conversations / pooled account credits per seat Read 20 Sep 2026 · global.lucidya.com
Growth $125 a month Bi-annual or annual invoicing $125 / seat / mo · Min: 6 seats · Up to 20 users · 12 months data retention · 150 replies (15-minute limit for X) · 50,000 survey responses Read 29 Sep 2026 · lucidya.com
Enterprise $250 a month Annual or multi-year invoicing $250 / seat / mo · Min: 12 seats · 12+ users · 12 months data retention · 400 replies (15-minute limit for X) · 100,000 survey responses Read 29 Sep 2026 · lucidya.com

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