Appbot vs Customer Thermometer
Appbot
appbot.co
Customer Thermometer
customerthermometer.comSide by side
| Figure | Appbot | Customer Thermometer |
|---|---|---|
| Price from | $39.92/mo | $9/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 8 |
| Spec score · Customer Feedback Software | 9.0 (#4) | 8.4 (#13) |
| Founded | 2011 | 2011 |
| Free plan | No | No |
| Integrations | Listed integrations include Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks and other CRMs. | Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. |
| Reporting | Dashboards combine up to 35 data points and widgets and can be emailed as scheduled interactive PDF reports. | All plans include full reporting functionality, and plans with 200 or more responses include NPS reporting and Personalized Ribbon reporting. |
| Security | Appbot says it enforces TLS for services, encrypts stored data and rotates keys regularly, and hosts infrastructure on AWS. | The maker says network communication is secured with TLS 1.2 and 1.3, and survey data is stored in Microsoft Azure managed databases in the UK. |
| Paid from | 49 | 9 |
| Support | Appbot offers email support only and says it aims to respond within one business day; it does not offer live demos. | The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes. |
Plans
Appbot
- Small$49 a month
- Medium$99 a month
- Large$166 a month
- Premium$479 a month
- Premium$479 a year
Customer Thermometer
- At the Beach$9 a month
- Jumper$49 a month
- Flyer$99 a month
- Mach 1$159 a month
- Mach 2$259 a month
- Mach 3$400 a month
- Mach 4$700 a month
- EnterprisePriced on request
In their own words
Appbot
Appbot analyzes app-store reviews and helps teams monitor, understand, and answer customer feedback. It collects reviews from Apple App Store, Google Play, Mac App Store, and Microsoft Store, then applies sentiment, topic, and emotion analysis. Feedback can be categorized as feature requests, bugs, crashes, or user-experience issues. Monitoring alerts track incoming reviews, while AI Replies draft personalized responses in a brand voice and the reviewer’s language. Ask Appbot answers questions in plain language from review data, and Appbot MCP connects review intelligence to compatible tools such as Claude and ChatGPT. Teams can reply in Appbot or through integrations including Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks, and other CRMs. Dashboards combine up to 35 data points and widgets, with scheduled interactive PDF reports sent by email. Plans start at $49 a month billed annually, and a 14-day trial is available. There is no free plan; REST API access is an optional paid add-on for Large and Premium.
Customer Thermometer
Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. Recipients can rate a service and comment directly from an email or ticket. All plans include reporting and email alerts for responses and comments; plans with at least 200 responses also include NPS and Personalized Ribbon reporting. Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. Data can be exported as a CSV or automatically through the API or webhooks. The maker says network communications use TLS 1.2 and 1.3 and survey data is stored in Microsoft Azure managed databases in the UK. It states that the service is GDPR and CCPA compliant, but does not claim HIPAA compliance. The maker offers 10 free surveys without requiring a credit card, alongside a free trial. Monthly plans include At the Beach for $9 a month with zero responses and Jumper for $49 a month with 200 responses and unlimited users or agents. Unused responses roll over, but an account can hold no more than twice its monthly response allowance at once. Customer Thermometer is available on web and iOS, with API access listed.