Appcues vs UserGuiding
Appcues
appcues.com
UserGuiding
userguiding.comSide by side
| Figure | Appcues | UserGuiding |
|---|---|---|
| Price from | — | $14.50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Product Adoption Software | 8.2 (#7) | 7.6 (#25) |
| Spec score · Onboarding Bots | 8.2 (#6) | 7.7 (#16) |
| Spec score · User Onboarding Software | 8.2 (#7) | 7.5 (#25) |
| Spec score · Digital Adoption Platforms | 8.2 (#7) | 7.7 (#18) |
| Spec score · Customer Onboarding Software | 8.2 (#8) | 7.5 (#23) |
| Spec score · In App Messaging | 8.2 (#6) | 7.6 (#14) |
| Spec score · Software Tutorials | 8.2 (#11) | 7.6 (#23) |
| Integrations | Appcues offers native integrations including Salesforce, HubSpot, Intercom, Slack, Mixpanel, and Heap, plus MCP, webhooks, API, and Zapier connections. | Listed integrations include Amplitude, Salesforce, Intercom, Mixpanel, Segment, Slack, Google Analytics, Google Tag Manager, Woopra, and HubSpot. |
| Security | Appcues states that customer data is encrypted in transit and at rest, with annual SOC 2 audits and annual third-party penetration tests. | UserGuiding states it is SOC 2 Type 1 certified for security, confidentiality, and availability. |
| Support | Every customer receives implementation services, onboarding support, a dedicated experience manager, and ongoing access to the support team. | The pricing comparison lists email support for plans and live chat support for paid plans. |
Plans
In their own words
Appcues
Appcues helps teams create in-product experiences for onboarding users, encouraging feature adoption, collecting feedback, and reducing support requests without engineering help for every change. Its formats include Flows, Checklists, Launchpads, Banners, Pins, NPS and Surveys, and Workflows. A Chrome extension, Appcues Builder, creates Flows, Pins, and Banners; Appcues Studio is a web dashboard for other experience types, targeting, themes, analytics, and administration. Mobile support covers native iOS and Android apps as well as React Native, Flutter, and Ionic through a mobile SDK. Mobile experiences include Flows, Surveys, Embeds, and push notifications, with targeting, translation, themes, and analytics. Appcues Analytics offers trends, funnels, paths, retention curves, contextualized events, segments, dashboards, reports, and AI analysis. Appcues AI is included on every plan and can plan, troubleshoot, build, segment, and analyze experiences using Appcues data. Pricing is on request; a free trial requires no credit card.
UserGuiding
UserGuiding has no write-up on Specifiction yet; its figures are above.