Appcues vs Usertour
Appcues
appcues.com
Usertour
usertour.ioSide by side
| Figure | Appcues | Usertour |
|---|---|---|
| Price from | — | $59/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Product Adoption Software | 8.2 (#7) | 7.2 (#31) |
| Spec score · Onboarding Bots | 8.2 (#6) | 7.2 (#23) |
| Spec score · User Onboarding Software | 8.2 (#7) | 7.2 (#28) |
| Spec score · Customer Onboarding Software | 8.2 (#8) | 7.2 (#28) |
| Integrations | Appcues offers native integrations including Salesforce, HubSpot, Intercom, Slack, Mixpanel, and Heap, plus MCP, webhooks, API, and Zapier connections. | The pricing page lists Mixpanel, Amplitude, Heap, PostHog, Segment, Zapier, HubSpot, and webhooks as integrations. |
| Support | Every customer receives implementation services, onboarding support, a dedicated experience manager, and ongoing access to the support team. | Usertour describes itself as a lean team of developers and product designers and provides support through [email protected]. |
| Usage limits | Pricing is based on monthly active users, number of installations, and published experiences; if limits are exceeded, experiences continue running until the next billing cycle discussion. | The pricing page says usage limits can be upgraded and defines plan usage by monthly sessions, data retention, environments, and API request rate. |
Plans
Usertour
- Starter$59 a month
- Growth$119 a month
- Business$249 a month
- HobbyPrice not published
In their own words
Appcues
Appcues helps teams create in-product experiences for onboarding users, encouraging feature adoption, collecting feedback, and reducing support requests without engineering help for every change. Its formats include Flows, Checklists, Launchpads, Banners, Pins, NPS and Surveys, and Workflows. A Chrome extension, Appcues Builder, creates Flows, Pins, and Banners; Appcues Studio is a web dashboard for other experience types, targeting, themes, analytics, and administration. Mobile support covers native iOS and Android apps as well as React Native, Flutter, and Ionic through a mobile SDK. Mobile experiences include Flows, Surveys, Embeds, and push notifications, with targeting, translation, themes, and analytics. Appcues Analytics offers trends, funnels, paths, retention curves, contextualized events, segments, dashboards, reports, and AI analysis. Appcues AI is included on every plan and can plan, troubleshoot, build, segment, and analyze experiences using Appcues data. Pricing is on request; a free trial requires no credit card.