Appetier vs CloudWaitress

Appetier gives restaurants a console for direct online ordering, branded apps, loyalty, marketing, menu management, and POS sync. Customers can order through a restaurant website or app; ordering supports modifiers, upsells, coupons, rewards, saved cards, Apple Pay, and order tracking. Restaurants can start menu setup from their website or a menu photo, which Appetier uses to draft the menu. Native iOS and Android apps can carry the restaurant's logo and include push notifications and reorders. Its integration catalog lists POS systems including Toast, Square, Clover, Lightspeed, Revel, NCR/Aloha, Micros, SpotOn, PAR Brink, and SkyTab. The Sous assistant can read menu photos, draft missing item descriptions, and reply to Google reviews; prices do not change unless the restaurant changes them. Appetier says it is PCI compliant under SAQ A, does not receive or store raw card numbers, and uses PCI DSS Level 1 payment partners. Growth is free with a 5% direct-order fee capped at $199 per location/month; Essential is $2,388/year per location, and Enterprise is $499 a month per location.

CloudWaitress is an online ordering system for restaurants that supports pickup, delivery, dine-in ordering, and reservations. Restaurants can take orders through a website or app, create an ordering website on a custom domain with a free SSL certificate, and manage orders in a web admin interface. Automated receipt printing is supported through Windows, Android, or Linux devices; the pricing FAQ specifies printers connected to Windows 7 or later or a Linux device. Payment integrations include Stripe, PayPal, CardConnect, POLi Pay, Bambora APAC, PayGate, iPay88, and Bancontact. A JSON REST API supports automation and custom integrations. The free plan allows 100 combined orders and bookings per month; once the cap is reached, new orders and bookings stop while the website stays active. Standard costs $39 a month per store and includes unlimited orders and bookings plus five staff accounts. Enterprise is listed at $299 a month with unlimited orders and bookings, unlimited staff accounts, and high priority support. CloudWaitress says support is available seven days a week, with responses under 12 hours.