Skip to content
SPECIFICTION
Get listed

CloudWaitress

cloudwaitress.com

From $39/mo Free plan WebWindowsLinuxiOSAndroidAPI
Visit cloudwaitress.com
Spec score 9.4 #1 of 127 in Restaurant Online Ordering Software

What it is

CloudWaitress is an online ordering system for restaurants that supports pickup, delivery, dine-in ordering, and reservations. Restaurants can take orders through a website or app, create an ordering website on a custom domain with a free SSL certificate, and manage orders in a web admin interface. Automated receipt printing is supported through Windows, Android, or Linux devices; the pricing FAQ specifies printers connected to Windows 7 or later or a Linux device. Payment integrations include Stripe, PayPal, CardConnect, POLi Pay, Bambora APAC, PayGate, iPay88, and Bancontact. A JSON REST API supports automation and custom integrations. The free plan allows 100 combined orders and bookings per month; once the cap is reached, new orders and bookings stop while the website stays active. Standard costs $39 a month per store and includes unlimited orders and bookings plus five staff accounts. Enterprise is listed at $299 a month with unlimited orders and bookings, unlimited staff accounts, and high priority support. CloudWaitress says support is available seven days a week, with responses under 12 hours.

Spec sheet

What it does
CloudWaitress provides restaurant ordering and reservation software for pickup, delivery, QR dine-in and table bookings.Read 15 Oct 2026 · getapp.com
Product
CloudWaitress is an online ordering system for restaurants with pickup, delivery, dine-in ordering, and reservations.Read 11 Oct 2026 · cloudwaitress.com
Free plan
YesRead 21 Sep 2026 · cloudwaitress.com
API
The product exposes a REST API using JSON, authenticated with API keys and limited to 60 requests per 60 seconds.Read 15 Oct 2026 · apidocs.cloudwaitress.com
Integrations
Listed integrations include Google and Facebook accounts, Facebook Pixel, OpenStreetMap, Google Maps, Tookan, Google Analytics, UberDirect and payment gateways.Read 15 Oct 2026 · cloudwaitress.com
Mobile apps
CloudWaitress offers custom branded iOS and Android applications as an additional service.Read 15 Oct 2026 · cloudwaitress.com
Support
The features page claims support seven days a week with responses in under 12 hours.Read 15 Oct 2026 · cloudwaitress.com
Headquarters
LinkedIn lists the headquarters in Sydney, New South Wales, Australia.Read 15 Oct 2026 · linkedin.com
Founded
LinkedIn lists CloudWaitress as founded in 2016.Read 15 Oct 2026 · linkedin.com
Admin dashboard
An online dashboard manages settings, menus, orders, reservations and restricted staff accounts.Read 15 Oct 2026 · cloudwaitress.com
API security
API requests must use HTTPS and API keys should not be exposed in client-side code.Read 15 Oct 2026 · apidocs.cloudwaitress.com
Branded mobile app
YesRead 21 Sep 2026 · cloudwaitress.com
Business model
CloudWaitress describes its platform as commission-free and says it was launched in 2015 for independent restaurants.Read 11 Oct 2026 · cloudwaitress.com
Company origin
The company says founder Christopher Timm began building the system for his family's restaurant in New Zealand in 2012.Read 11 Oct 2026 · cloudwaitress.com
Company size
LinkedIn lists CloudWaitress as a privately held software-development company with 11–50 employees.Read 15 Oct 2026 · linkedin.com
Crunchbase company record
Crunchbase lists CloudWaitress as founded March 10, 2016, privately held and based in Penrith, New South Wales, Australia, with 11–50 employees.Read 15 Oct 2026 · crunchbase.com
Data security
The privacy policy says data is stored on Google servers in the USA and that the company cannot guarantee absolute security of data transmission or storage.Read 11 Oct 2026 · cloudwaitress.com
Delivery orders
YesRead 21 Sep 2026 · cloudwaitress.com
Documentation
CloudWaitress links to a support center with getting-started and how-to guides, while API documentation covers authentication, rate limits and webhooks.Read 15 Oct 2026 · apidocs.cloudwaitress.com
Founder and origin
CloudWaitress says Christopher Timm created the first system for his family restaurant in New Zealand in 2012 and launched the platform by late 2015.Read 15 Oct 2026 · cloudwaitress.com
Free plan limit
The free plan includes 100 combined orders and bookings per month, and new orders or bookings stop when that limit is reached while the website remains active.Read 11 Oct 2026 · cloudwaitress.com
Landing pages
The product can generate a business landing page for a main site or store locator.Read 15 Oct 2026 · cloudwaitress.com
Languages and currencies
The service supports multiple languages and nearly every currency, with regional date and time formatting.Read 15 Oct 2026 · cloudwaitress.com
Licence
The reviewed pages do not state an open-source licence or publish the product source code.Read 15 Oct 2026 · cloudwaitress.com
Limit: delivery scheduling
A Capterra reviewer reports that delivery or pickup times cannot be rescheduled flexibly enough.Read 15 Oct 2026 · capterra.com
Limit: missing restaurant back-office features
A G2 reviewer says food costing, inventory management and payroll features are missing compared with competing products.Read 15 Oct 2026 · g2.com
Limit: product-image count
A Capterra reviewer identifies the number of images allowed per product as a limitation.Read 15 Oct 2026 · capterra.com
Limit: roadmap gaps
CloudWaitress feedback requests include a POS system, loyalty rewards, phone ordering, gift cards, automatic refunds and upselling.Read 15 Oct 2026 · cloudwaitress.nolt.io
Order limit
100Read 21 Sep 2026 · cloudwaitress.com
Order management
Orders can be managed online through the web admin interface, with automated receipt printing.Read 11 Oct 2026 · cloudwaitress.com
Ordering channels
website and appRead 21 Sep 2026 · cloudwaitress.com
Ordering website
Restaurants can create a branded ordering website on their own domain with a free SSL certificate.Read 15 Oct 2026 · cloudwaitress.com
Payments
Supported payment connections include Stripe, PayPal, POLi, CardConnect, Bambora APAC, PayGate, iPay88 and Bancontact.Read 15 Oct 2026 · cloudwaitress.com
POS integration
YesRead 21 Sep 2026 · cloudwaitress.com
Praise: commission savings
Reviewers praise owning a direct ordering channel that avoids large commissions charged by marketplace platforms.Read 15 Oct 2026 · capterra.com
Praise: ease and support
Independent reviews repeatedly describe the system as easy to use, quick to set up and backed by responsive support.Read 15 Oct 2026 · capterra.com
Printing
PushPrinter supports thermal receipt printing from Windows, Android or Linux devices.Read 15 Oct 2026 · cloudwaitress.com
QR dine-in
QR ordering supports automatic table-number recognition and sends orders to the order screen and printer.Read 15 Oct 2026 · cloudwaitress.com
Rating on Capterra
4.9 out of 5 from 10 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · g2.com
Rating on GetApp
4.9 out of 5 from 10 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
4.9 out of 5 from 10 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Zoftware
5.0 out of 5 from 31 reviewsRead 15 Oct 2026 · zoftwarehub.com
Security and hosting
The privacy policy says data is hosted on Google servers in the United States and that absolute security cannot be guaranteed.Read 15 Oct 2026 · cloudwaitress.com
Self-hosting
The reviewed pages describe CloudWaitress as an online hosted service and provide no self-hosting option.Read 15 Oct 2026 · cloudwaitress.com
SMS
Customizable SMS notifications and marketing can be configured through webhooks or by CloudWaitress staff.Read 15 Oct 2026 · cloudwaitress.com
System requirements
The web admin works on an internet-connected tablet or PC; receipt printers require Windows 7 or newer or a Linux device with drivers.Read 15 Oct 2026 · cloudwaitress.com
Taxes
Users can configure multiple inclusive, exclusive or compounding taxes.Read 15 Oct 2026 · cloudwaitress.com
Webhooks
API webhooks include a secret, event name, event ID, restaurant ID and event data, with secret verification required.Read 15 Oct 2026 · apidocs.cloudwaitress.com
Websites
Restaurants can create an online ordering website on a custom domain with a free SSL certificate.Read 11 Oct 2026 · cloudwaitress.com

Plans and prices

Standard $39 a month per store/month Unlimited orders and bookings · all order types · ordering website · landing page · promotional codes · performance report · integrations · custom domain with free SSL · API access · 5 staff accounts Read 15 Oct 2026 · cloudwaitress.com
Enterprise $299 a month per month Unlimited orders and bookings · all order types · ordering website · landing page · promotional codes · performance report · integrations · custom domain with free SSL · API access · unlimited staff accounts · priority support Read 15 Oct 2026 · cloudwaitress.com
Starter Free 100 combined orders and reservations per month · all order types · ordering website · landing page · promotional codes · performance report · integrations · custom domain with free SSL · API access Read 15 Oct 2026 · cloudwaitress.com

Every CloudWaitress plan and price →

Strong points and limits

Strong points

  • Supports pickup, delivery, dine-in, and reservations.
  • Custom-domain ordering website includes free SSL.
  • Lists eight online payment integrations.
  • JSON REST API supports custom integrations.
  • Support is listed seven days a week.

Limits

  • Free plan stops new orders at 100 combined monthly.
  • Receipt printers require Windows 7 or Linux connection.
  • Standard is $39 a month per store.
  • Data security cannot be guaranteed absolutely.

Who it suits

CloudWaitress suits restaurants that need online ordering for pickup, delivery, dine-in, or reservations. The free plan has a monthly combined order and booking cap, while Standard includes unlimited orders and bookings.

CloudWaitress in depth

Read the full write-up

CloudWaitress combines restaurant ordering and reservations with online order administration. It is most compelling for independent restaurants that want website and app ordering, multiple service modes, and direct control of their ordering channel. The central decision is whether its shared monthly order-and-booking allowance is enough or a paid plan is warranted.

Overview

Pickup, delivery, dine-in ordering, and reservations sit in one system, with orders handled through a web admin interface. That breadth makes CloudWaitress relevant to restaurants serving both on-premise and off-premise customers, rather than only takeaway businesses. Its commission-free model is attractive for direct ordering, but the free tier’s shared quota can become an operational constraint: activity stops when it is exhausted, even though the website stays active.

Restaurants can create an ordering website on a custom domain with a free SSL certificate. The REST API, delivered in JSON, supports automation and custom integrations, a useful option for businesses with technical resources. Online payments connect to Stripe, PayPal, CardConnect, POLi Pay, Bambora APAC, PayGate, iPay88, and Bancontact.

Key features

Ordering and reservations: Pickup, delivery, dine-in orders, and bookings cover several restaurant workflows in one product. Delivery ordering and POS integration are supported, which may suit restaurants connecting online sales with existing operations.

Order administration and printing: Staff manage orders online, and automated receipt printing is supported through Windows, Android, or Linux devices. The printer requirements specify Windows 7 or later or a Linux device, so businesses should account for compatible hardware.

Ordering channels and integrations: Customers can order through a website and app, and a branded mobile app is supported. Other integrations include Facebook and Google account login, Facebook Pixel, OpenStreetMap, Google Maps, Tookan, and Google Analytics.

Support: Support is available seven days a week, with response times under 12 hours. That is a useful service commitment for restaurants operating across the week.

Data security: Data is stored on Google servers in the USA. The privacy policy says CloudWaitress cannot guarantee absolute security of data transmission or storage, a caveat businesses handling customer information should weigh.

Pricing

The freemium structure gives smaller restaurants a way to start without a subscription, but the free capacity is limited. The free-plan terms clarify that orders and bookings share this monthly limit, and new ones stop when it is reached.

Standard costs $39 a month, billed $39 per store/month. It includes unlimited orders and bookings and five staff accounts. For a restaurant that regularly approaches the free cap, this is the practical step up: it removes the order-and-booking ceiling, though the five-account limit may not suit a larger team.

Enterprise costs $299 a month, billed +$299/month. It includes unlimited orders and bookings, unlimited staff accounts, and high-priority support. This tier fits operations that need more staff access and elevated support; it is a substantial jump from Standard, so smaller teams may not need its added capacity.

Platforms

CloudWaitress supports Android, iOS, Linux, web, and Windows, as well as an API. The range accommodates mobile and desktop use, while the printing requirements make Windows 7 or later or Linux especially relevant for restaurants using receipt printers.

Who it's for

CloudWaitress suits independent restaurants that want to take orders and reservations through their own website and app, manage orders online, and connect payment services. It is a better fit for businesses that can operate within the free monthly cap or budget for Standard than for restaurants that cannot tolerate new orders stopping at a quota. The API and custom integrations favor operators with technical support; the broader ordering tools can still serve restaurants that do not need them.

Pros and cons

Pros: Pickup, delivery, dine-in ordering, and reservations are combined, covering a wider set of restaurant needs than takeaway alone.

Pros: A custom-domain ordering website, branded app support, payment integrations, and commission-free positioning support direct customer ordering.

Pros: Standard removes the monthly order and booking limit and includes five staff accounts for $39 a month.

Cons: The free plan’s 100 combined monthly orders and bookings can stop new activity, so it is not a dependable fit for a restaurant likely to exceed that volume.

Cons: Standard limits staff accounts to five; unlimited accounts require Enterprise at $299 a month.

Cons: Printing requires compatible Windows 7-or-later or Linux hardware, and the privacy policy does not guarantee absolute data security.

Alternatives

Browse Restaurant Online Ordering Software for more options in this category. GonnaOrder is worth comparing if its Starter plan’s one venue, one module, and one sales channel per enabled module better match a tightly scoped operation; it is €49 a month and has a free plan and trial. Olo Ordering is another paid option for readers comparing restaurant ordering systems across Android, iOS, web, and API platforms.

Clover Online Ordering may suit a restaurant prioritizing a free takeout, curbside pickup, or dine-in ordering offer with no setup or subscription fees, while delivery fees may apply. Lunchbox is an alternative with a free plan for one to two locations, including a zero-sign-up-fee, zero-commission SMB plan. Bopple offers a free Storefront plan with an online store, digital menu, store profile, and custom branding, plus a free trial.

Appetier is a paid alternative with a free plan and trial; its Essential plan is $199 a year, billed annually, at a $2,388/year per-location cost ($199/month equivalent). Flipdish may fit readers seeking a branded website and online ordering platform in a paid package: its Website plan is $149 a month per site. HungerRush has a freemium model and a Starter plan from $0 / Month for qualifying businesses, covering one location and one POS terminal.

Verdict

CloudWaitress is a strong fit for an independent restaurant that wants a commission-free direct-ordering setup spanning pickup, delivery, dine-in service, and reservations. Its broad channel and payment support are the main reasons to choose it; the key reason to look elsewhere is the free plan’s hard shared cap, or the cost of moving to Enterprise when five staff accounts are not enough.

Verdict

CloudWaitress brings restaurant orders, reservations, website ordering, payments, and receipt printing into one system. The free plan's 100 monthly combined order and booking limit is a key constraint; Standard is listed at $39 a month per store.

Where Specifiction places it

Alternatives to CloudWaitressAll alternatives →