CloudWaitress vs Lunchbox
CloudWaitress
cloudwaitress.com
Lunchbox
lunchbox.ioSide by side
| Figure | CloudWaitress | Lunchbox |
|---|---|---|
| Price from | $39/mo | $300/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Restaurant Online Ordering Software | 9.4 (#1) | 9.3 (#2) |
| Spec score · Online Ordering Software | 9.5 (#1) | 9.0 (#2) |
| Delivery orders | Yes | Yes |
| Documentation | CloudWaitress links to a support center with getting-started and how-to guides, while API documentation covers authentication, rate limits and webhooks. | The Help Center is organized into collections for catering, admin dashboards, aggregation, delivery, loyalty, marketing, POS configuration and ordering features. |
| Free plan | Yes | Yes |
| Headquarters | LinkedIn lists the headquarters in Sydney, New South Wales, Australia. | New York, NY, United States |
| Mobile apps | CloudWaitress offers custom branded iOS and Android applications as an additional service. | Lunchbox powers custom branded apps where guests can order, manage accounts, receive offers and use loyalty points. |
| Ordering channels | website and app | website and app |
| POS integration | Yes | Yes |
| Product | CloudWaitress is an online ordering system for restaurants with pickup, delivery, dine-in ordering, and reservations. | Lunchbox connects restaurant ordering, catering, loyalty, marketing, and guest engagement in one digital commerce platform. |
| Rating on G2 | 5.0 out of 5 from 1 review | 5.0 out of 5 from 1 review; G2 says there are not enough reviews for buying insight. |
| Rating on GetApp | 4.9 out of 5 from 10 reviews | 3.9 out of 5 from 7 reviews. |
| Support | The features page claims support seven days a week with responses in under 12 hours. | Lunchbox advertises 24/7 support through email, live chat and phone at 1-833-529-1299. |
| What it does | CloudWaitress provides restaurant ordering and reservation software for pickup, delivery, QR dine-in and table bookings. | Lunchbox provides enterprise restaurant software for multi-channel ordering, B2B catering and guest engagement. |
| Branded mobile app | Yes | Yes |
Plans
Lunchbox
- FreeFree
- Lunchbox SMBFree
- GetApp listed starting price$300 a month
- Lunchbox EnterprisePriced on request
In their own words
CloudWaitress
CloudWaitress is an online ordering system for restaurants that supports pickup, delivery, dine-in ordering, and reservations. Restaurants can take orders through a website or app, create an ordering website on a custom domain with a free SSL certificate, and manage orders in a web admin interface. Automated receipt printing is supported through Windows, Android, or Linux devices; the pricing FAQ specifies printers connected to Windows 7 or later or a Linux device. Payment integrations include Stripe, PayPal, CardConnect, POLi Pay, Bambora APAC, PayGate, iPay88, and Bancontact. A JSON REST API supports automation and custom integrations. The free plan allows 100 combined orders and bookings per month; once the cap is reached, new orders and bookings stop while the website stays active. Standard costs $39 a month per store and includes unlimited orders and bookings plus five staff accounts. Enterprise is listed at $299 a month with unlimited orders and bookings, unlimited staff accounts, and high priority support. CloudWaitress says support is available seven days a week, with responses under 12 hours.