AppFollow vs RepuGen
AppFollow
appfollow.ioRepuGen
repugen.comSide by side
| Figure | AppFollow | RepuGen |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 7 |
| Spec score · Review Management Software | 9.3 (#3) | 8.1 (#57) |
| Free plan | Yes | Yes |
| Integrations | Documented integrations include Slack, Zendesk, Helpshift, Freshdesk, Intercom, Help Scout, Usedesk, Salesforce, Discord, Microsoft Teams and Tableau. | RepuGen says it integrates with 100+ EHR/EMR and practice management systems, including Epic, Dentrix, eClinicalWorks, and athenahealth. |
| Product | AppFollow is a reputation management platform that collects app feedback and helps businesses analyze and act on it. | RepuGen is healthcare reputation management software for collecting patient feedback, monitoring and responding to online reviews, and improving a practice’s online reputation. |
| Review management | The platform centralizes app reviews and uses AI for personalized replies in any language while maintaining a brand’s tone. | Its reputation tools include review monitoring, a dashboard, review summaries, and ReplyWize for review replies. |
| Security practices | The Trust Center describes least-privilege access, encryption and anonymization rules, firewalls, centralized logging, and regular penetration tests. | Its security policy describes SSL encryption, code reviews, a hardware firewall, daily backups, and annual PCI-DSS attestation for credit card handling. |
Plans
AppFollow
- FreeFree
- ASO$19 a month
- Essential$179 a month
- Team$599 a month
- EnterprisePriced on request
RepuGen
- Review PulsePrice not published
- Online Reputation Management PlanPrice not published
- Marketing VisibilityPrice not published
- Patient SatisfactionPrice not published
- EssentialsPrice not published
- GrowthPrice not published
- RepuGeniePrice not published
In their own words
AppFollow
AppFollow collects app feedback so businesses can analyze it and respond. It centralizes app reviews and uses AI to draft personalized replies in any language while maintaining a brand’s tone. AI summaries, custom tags, sentiment analysis, and alerts help teams organize feedback and surface issues. The platform also tracks keyword rankings, search downloads, visibility, conversion, ratings, and reviews by market. Teams can monitor competitors’ public keyword rankings, category positions, ratings, and reviews without access to their store accounts. Listed sources include app stores, Trustpilot, and Steam; connections include support platforms, messaging services, Salesforce, and Tableau. Webhooks and an API can pass reviews or data to other systems. The free plan covers 2 apps, 10 competitor apps, 100 manual replies per month, and 7 days of historical data. ASO costs $19 a month billed yearly; Essential costs $179 a month with monthly billing. AppFollow is based in Helsinki, Finland, and was founded in 2014.
RepuGen
RepuGen is healthcare reputation management software for collecting patient feedback, monitoring online reviews, and helping practices respond to them. It automates review requests by SMS and email and can route dissatisfied patients’ concerns to a practice for service recovery. Review tools include monitoring, summaries, a dashboard, and ReplyWize for replies. CommentWiz analyzes feedback, while customizable surveys, NPS reporting, and automated eCards support patient satisfaction work. Visibility features include listing management across 50+ directories, a testimonials widget, broadcast messaging, and Search Insights. RepuGen says it integrates with 100+ EHR/EMR and practice management systems, including Epic, Dentrix, eClinicalWorks, and athenahealth. It can monitor reviews from 45 sites, including Google, ZocDoc, HealthGrades, RealSelf, and Facebook. The platform is described as HIPAA compliant, and the maker says it can sign a Business Associates Agreement for regulated customers. A free plan is listed; prices for plans are on request, with exact per-provider rates requiring a form.