Appointment Reminder vs SMS Meeting

Appointment Reminder automates SMS, email and voice reminders for appointment-based businesses, syncing them with calendars. Clients can reply to confirm, cancel or reschedule, and those responses update the calendar. An embeddable website widget lets clients book appointments around the clock. Reporting covers confirmation rates, no-show rates and reminder performance.

Listed integrations include Google Calendar, Outlook and Microsoft 365, Apple iCloud Calendar, Teamup, Zoho Calendar, Redtail CRM, iCal feeds, Zoom and Google Meet. Plans start at $29/mo, and the 14-day free trial includes full access to the selected plan’s features. All listed plans include unlimited calendars. Each outgoing SMS or voice call counts as one reminder; email reminders and incoming patient replies are free and unlimited. The company says it encrypts stored data with AES-256 and data in transit with TLS 1.2 or higher. A signed Business Associate Agreement is available on paid plans at no additional cost. Its HIPAA page says it does not currently hold SOC 2 certification.

SMS Meeting sends appointment confirmations and reminders by text from Microsoft Outlook, Google Calendar, or connected business software. Its Microsoft-certified Outlook add-in supports appointments, ordinary meetings, and Microsoft Teams meetings. The Google-certified extension handles Google Meet events and can include meeting links in reminders. Message templates can insert a recipient’s name, appointment date, time, and place. The JSON REST API uses API-key authentication and supports immediate or scheduled sends plus delivery-receipt webhooks. It can connect to management systems, ERPs, patient portals, citizen portals, and in-house applications. STOP replies are reported so connected systems can stop non-essential messages to that recipient. Customer and recipient data are hosted within the European Union, with stated data-minimisation and retention controls. SMS Meeting recommends excluding detailed medical, legal, or financial information from texts. Essential costs €7.50 a month per user and Pro costs €9.50 a month per user, both excluding VAT; SMS credits are separate. A 14-day trial is available, but unused credits are not refunded.