Aptean Respond vs Complyr
Aptean Respond
aptean.com
Complyr
complyr.co.ukSide by side
| Figure | Aptean Respond | Complyr |
|---|---|---|
| Price from | — | £49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 5 |
| Spec score · Complaint Management Software | 7.9 (#8) | 8.2 (#2) |
| Headquarters | Alpharetta, Georgia, United States | London, England, UK |
| Intended users | The product page presents Aptean Respond for financial services firms and complaint handling teams. | Complyr describes its product as built for regulated complaint teams, including teams working with FCA DISP and Consumer Duty requirements. |
| Purpose | Aptean Respond is case and complaints management software that optimises complaint handling workflows, customer service and risk management. | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. |
| Workflows | It includes industry-specific templates, configurable workflows and dashboards to support case management and resolution. | Teams can configure complaint workflows using actions, statuses and flags, without technical knowledge or IT support. |
Plans
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
In their own words
Aptean Respond
Aptean Respond is case and complaints management software aimed at financial services firms and complaint-handling teams. It organizes complaint workflows, customer service and risk management with industry templates, configurable workflows, dashboards and investigation tools. Complaints can enter through social media, online contact forms, SMS and email. Text analytics scans incoming communications for possible customer vulnerability and flags messages for staff review. Case Lookout uses previous cases to show model cases and real-time suggestions. Configuration Manager guides setup of workflows and escalation paths without consultants or integrators. Business intelligence exports data in OLAP format, while XSync synchronizes Microsoft Excel workbooks in real time; an open API supports third-party integrations. Respond Survey provides context-sensitive surveys, and Quality Accelerator performs risk-based quality checks in real time and retrospectively. The software is available as SaaS or on-premise, with French, German, Italian, Spanish and Polish language packs. Pricing is available on request and is based on case volume.
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.