Arc vs Berry AI Drive-Thru Timer

Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.

Berry AI Drive-Thru Timer uses cameras to measure service speed across a drive-thru customer journey. It tracks pre-menu queues, ordering, window time, pull-ahead waits, and curbside arrivals, and can identify vehicles that leave before ordering. For line-busting operations, it measures pull-ahead wait times, throughput, and speed across lanes. Live metrics appear on kitchen monitors and cloud dashboards. Daily reports help store managers identify trends for staffing and operating decisions, while brand leadership can compare performance across locations. Above-ground cameras can be installed without shutting down drive-thrus for loop repair. Berry AI says the platform connects with existing workflows and POS ecosystems. Its enterprise security information lists ISO 27001. Support documentation says cameras do not record or store video footage by default. The product is intended for QSR operators, owners, and brands. It is a paid, hybrid-deployment service for web use.